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sindee0711

Q: how do I restore an app in limbo

I have an APP that is in Limbo, literally its on my iPad as a grey icon.  It does nothing, it does not say downloading or installing. It just sits on my iPad as another app, but it does not function. I have tried to delete it on my app settings, but it just says wiggles and doesn't do anything when I try to manually delete it. I go into my App Store and all it says is open. When I select open it does nothing.  I am literally at lost on what to do. I went onto iTunes and can not figure how to delete the App. Please help, I do not wish to call Apple support to spend another 30mins+ on the phone.

iPad Mini, iOS 9.3.5, Ipad mini 2

Posted on Sep 1, 2016 12:17 PM

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Q: how do I restore an app in limbo

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  • by King_Penguin,

    King_Penguin King_Penguin Sep 1, 2016 12:48 PM in response to sindee0711
    Level 10 (132,858 points)
    iTunes
    Sep 1, 2016 12:48 PM in response to sindee0711

    Have you tried a soft-reset/reboot to see if you can delete it (assuming that you don't have deleting apps turned off via Settings > General > Restrictions) after the iPad has restarted ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the ‘slide to power off’), after which the Apple logo should appear