Q: Upgraded to 10.11.6 - now monitors don't work
We are running El Capitan on a Mac Pro (desktop not laptop) with AMD FirePro D500 3072 MB graphics card.
It was displaying well on a Dell monitor. It stopped working around when we updated to 10.11.6.
We have tried connecting to different monitors and the TV. We have tried HDMI to HDMI on a Samsung, HDMI to HDMI to a Dell U2711, Thunderbolt to Display Port on a Dell U2715H, and Thunderbolt to Mini Display Port on a U2715H. In all these combinations no picture appears on the monitors/TVs and they say no signal is received.
We have tried resetting the PRAM and the SMC on the Mac. (in that order)
We can remote desktop the Mac Pro, so we know it is still working fine. On the top menu, if you try to see what display it is using, we see a greyed out "Connected Projector: Unknown Display". We don't have a projector.
It will play to our Apple TV. But we would like it to display to a normal monitor.
Any suggestions?
Mac Pro (Late 2013), OS X El Capitan (10.11.6)
Posted on Aug 29, 2016 4:44 AM
Hi,
I had the exact same problem (MB pro, mid-2014, 13" Retina, apple display 27" thunderbolt)
Apple assistance solved my problem on the phone by reinitializing PRAM and SMC chip
First step: PRAM reset
Turn off computer. Make sure the computer is plugged with the sector
Reboot with shift-ctrl-alt buttons pressed before you press on the power button. keep the power button pressed for 5 seconds. Nothing will happen visually (for me, apparently for some it can turn the green light of the Magsafe to Orange)
Then turn on your computer
Second step: SMC ship reset
Turn off again the compiter
Reboot with atl-cmd-P-R button (piano helps) pressed before you press on the power button. Once youve pressed the power button, keep the other buttons pressed. This will keep rebooting the computer: Do this 3 times)
Once you've released the atl-cmd-P-R buttons, it will turn on the computer as usual.
Now try to plus your thunderbolt apple display ! should work
Posted on Sep 3, 2016 4:03 AM
