stantonlaura
Level 1 (8 points)
Mac OS X

Q: iMessage login

I am not able to login to iMessage

 

I have the correct apple id and password and the message that pops up is "Could not sign into iMessage. An error occurred during activation. Try again."

 

I have closed the program and tried to login again. No luck.

MacBook Air, OS X Yosemite (10.10.5)

Posted on Sep 1, 2016 9:15 AM

by Eric Root,Apple recommended
Eric Root Eric Root
Level 9 (69,599 points)
iTunes
A:

Get help signing in to Messages, FaceTime, and Game Center - Apple Support

Posted on Sep 1, 2016 12:25 PM

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stantonlaura

Q: iMessage login

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  • Helpful answers

  • by Eric Root,Apple recommended

    Eric Root Eric Root Sep 1, 2016 12:25 PM in response to stantonlaura
    Level 9 (69,599 points)
    iTunes
    Sep 1, 2016 12:25 PM in response to stantonlaura

    Get help signing in to Messages, FaceTime, and Game Center - Apple Support

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Sep 1, 2016 1:22 PM in response to stantonlaura
    Level 9 (72,957 points)
    Applications
    Sep 1, 2016 1:22 PM in response to stantonlaura

    Hi,

     

    Also use the Apple Icon Menu top Left and the About this Mac item

    In the Overview tab of the panel that opens you should see the Serial Number.

    Is it showing ?  (we don't need to know what it is just whether it is present)

     

    IF you have a test account in System Preferences > Users and Groups  then Log into that (Or Enable the Guest option) and login to Messages/iMessages there.

    Does this work ?

    This will tell you if the issue is Mac wide (more likely to be at the server end) or Mac User Account specific.

     

    Does it work for another Apple ID ?

     

    Report back at this point because if it is Mac wide and Your Apple ID specific the Fix is a detailed set of instructions.

     

     

    3Sigcopy2.png

    9:22 pm      Thursday; September 1, 2016

     

    ​  iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     iPhone and an iPad (2)