Manos40
Level 1 (5 points)
iPhone

Q: Syncing manually with iTunes

After upgrading my 4S iPhone to iOS 9.3.4, I cannot synchronise my OutLook calendar or contacts with my iPhone. Is there anything I should do?

iPhone 4S, iOS 9.3.4

Posted on Aug 26, 2016 9:17 AM

by ChrisJ4203,Apple recommended
ChrisJ4203 ChrisJ4203
Level 9 (57,294 points)
iPhone
A:

Try this support document. You may have issues on the Microsoft side. If you can’t sync your Outlook contacts and calendars to your iPhone, iPad or iPod touch using iTunes for Windows - Appl…

Posted on Aug 26, 2016 3:09 PM

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Manos40

Q: Syncing manually with iTunes

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  • Helpful answers

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 26, 2016 9:25 AM in response to Manos40
    Level 9 (57,294 points)
    iPhone
    Aug 26, 2016 9:25 AM in response to Manos40

    Which version of Outlook? Are you talking about Outlook on a personal computer, or are you referring to Outlook with an Exchange account?

  • by Manos40,

    Manos40 Manos40 Aug 26, 2016 9:32 AM in response to ChrisJ4203
    Level 1 (5 points)
    iPhone
    Aug 26, 2016 9:32 AM in response to ChrisJ4203

    I am using OutLook 2010 on a personal computer, where my default email account is not a exchange account although I have an Exchange account also.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 26, 2016 12:03 PM in response to Manos40
    Level 9 (57,294 points)
    iPhone
    Aug 26, 2016 12:03 PM in response to Manos40

    Outlook 2010 should continue working, mine does. What version of Windows are you using, and what version of iTunes? For iTunes, please do not report the latest version, please provide the actual version number.

  • by Manos40,

    Manos40 Manos40 Aug 26, 2016 2:25 PM in response to ChrisJ4203
    Level 1 (5 points)
    iPhone
    Aug 26, 2016 2:25 PM in response to ChrisJ4203

    I am using Windows 8.1 and the iTunes version is 12.4.3.1

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 26, 2016 2:29 PM in response to Manos40
    Level 9 (57,294 points)
    iPhone
    Aug 26, 2016 2:29 PM in response to Manos40

    I suggest going in iTunes to Edit>Preferences>Devices, and Reset your Sync History. Try after that. Then with your device connected to iTunes you can test the Diagnostics by going to Help.

  • by Manos40,

    Manos40 Manos40 Aug 26, 2016 3:04 PM in response to ChrisJ4203
    Level 1 (5 points)
    iPhone
    Aug 26, 2016 3:04 PM in response to ChrisJ4203

    Followed the suggested procedure! Run Diagnostic test successfully completed! Tried to synchronise but again unsuccessfully!

  • by ChrisJ4203,Apple recommended

    ChrisJ4203 ChrisJ4203 Aug 26, 2016 3:09 PM in response to Manos40
    Level 9 (57,294 points)
    iPhone
    Aug 26, 2016 3:09 PM in response to Manos40

    Try this support document. You may have issues on the Microsoft side. If you can’t sync your Outlook contacts and calendars to your iPhone, iPad or iPod touch using iTunes for Windows - Appl…

  • by Manos40,

    Manos40 Manos40 Aug 27, 2016 3:05 AM in response to ChrisJ4203
    Level 1 (5 points)
    iPhone
    Aug 27, 2016 3:05 AM in response to ChrisJ4203

    Before carrying on with the last suggestion for the Microsoft issue, I tried to synchronise once again after deleting the Synchronising History. I doing so I received a iTunes error "iPhone 4S cannot be synchronised. iTunes error (-54)".

    Does this bare any significance in resolving the problem?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 28, 2016 12:36 PM in response to Manos40
    Level 9 (57,294 points)
    iPhone
    Aug 28, 2016 12:36 PM in response to Manos40

    Check out the troubleshooting instructions in this support document about error -54.  If you see error -54 when you sync with iTunes - Apple Support

  • by Manos40,

    Manos40 Manos40 Sep 1, 2016 1:51 PM in response to ChrisJ4203
    Level 1 (5 points)
    iPhone
    Sep 1, 2016 1:51 PM in response to ChrisJ4203

    Dear Chris4203,

    I have tried everything as per all above suggestions. The only thing I achieved was to sync the calendar on my iPhone with the Microsoft Exchange account in my Outlook app. I still cannot sync my iPhone contacts and Calendar with my default POP3 account in Outlook. If you think of something else please let me know.

    Thanks!

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 1, 2016 7:41 PM in response to Manos40
    Level 9 (57,294 points)
    iPhone
    Sep 1, 2016 7:41 PM in response to Manos40

    Sounds like to me you are trying to do a couple of different things here. You are trying to use the native calendar, and also the Outlook app. It also appears that you have an Exchange account. I'm thinking that you are referring to something other than syncing a calendar with your POP account. I'm guessing that you are just referring to the fact that you have a POP account in Outlook on the computer, and that has a calendar and your contacts? Are you syncing contacts with this Exchange account? I ask why are you using the Outlook app and the native Mail app on the device? Is this to keep things separate?

  • by Manos40,

    Manos40 Manos40 Sep 2, 2016 1:03 PM in response to ChrisJ4203
    Level 1 (5 points)
    iPhone
    Sep 2, 2016 1:03 PM in response to ChrisJ4203

    Dear ChrisJ4203,

    There really seem to be a very big misunderstanding. I have a POP account which in the past used to sync with my contacts and the calendar on my iPhone every time I connected my device with iTunes on my Laptop. After the iOS update to 9.3.4 was installed (by the way I have since installed iOS 9.3.5 on my device) neither the calendar nor the contacts on my device would not sync. I also had a MAPI email account on my computer and on my device, which recently was upgraded by Microsoft to an Exchange account. Following this I have reinstalled the former MAPI account as Exchange account on both the computer and my device without transferring the contacts of the Exchange account to my iPhone. The situation at the moment is that I still cannot sync my contacts on my iPhone with those of the POP account on my computer as I used to. After trying all your above suggestions it appears that the calendar of my POP account on the computer can sync with my iPhone.

    Any further suggestions?

    Thank you.