Michael Sanford1
Level 2 (236 points)
Mac OS X

Q: Mail crashes many times per day

Two questions.

1. Mail crashes 5-10 times per day. Two things I have noticed is: my junk mail will not empty and most of the junk mail is my gmail account. I cannot clear my junk mail folder and it always reverts to the unread condition, with the blue dot in front. Many of the emails are from one server which brings me to the next question.

 

2  How can I block an entire server?

 

thanks

MacBook Air, OS X Yosemite (10.10.5), 3 MBA's, 1 Thnderbolt Display

Posted on Aug 30, 2016 7:11 PM

by CrashBurner,Apple recommended
CrashBurner CrashBurner
Level 1 (80 points)
A:

Try to login directly to your Gmail account inside a web browser and permanently delete your junk mail.

 

Open Mail in Safe mode, by holding Shift while clicking the Mail application icon.

 

On the toolbar, go to Mailbox > Rebuild.

 

Allow Mail to rebuild (this may take some time).

Posted on Sep 2, 2016 6:58 PM

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Michael Sanford1

Q: Mail crashes many times per day

  • All replies
  • Helpful answers

  • by CrashBurner,Apple recommended

    CrashBurner CrashBurner Sep 2, 2016 6:58 PM in response to Michael Sanford1
    Level 1 (80 points)
    Sep 2, 2016 6:58 PM in response to Michael Sanford1

    Try to login directly to your Gmail account inside a web browser and permanently delete your junk mail.

     

    Open Mail in Safe mode, by holding Shift while clicking the Mail application icon.

     

    On the toolbar, go to Mailbox > Rebuild.

     

    Allow Mail to rebuild (this may take some time).

  • by Eric Root,

    Eric Root Eric Root Aug 31, 2016 10:32 AM in response to Michael Sanford1
    Level 9 (69,599 points)
    iTunes
    Aug 31, 2016 10:32 AM in response to Michael Sanford1

    Mail/Preferences/Accounts and uncheck Enable this account. Better choice might be Mailbox Behaviors and uncheck Store Junk messages on server.

     

    Do a backup, preferably 2 on 2 separate drives.

     

    Quit Mail.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

     

    Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

     

    If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

    Information learned from Linc Davis. Thanks to leonie for some information contained in this.

     

    Mail crashing

    Crashes/quits unexpectedly

  • by Michael Sanford1,

    Michael Sanford1 Michael Sanford1 Sep 2, 2016 6:14 AM in response to Michael Sanford1
    Level 2 (236 points)
    Mac OS X
    Sep 2, 2016 6:14 AM in response to Michael Sanford1

    I tried the simple steps first. I deleted all junk mails at the google server  and that seemed to stop the movement issues on my Mac. If I continue to have issues, I will try CrashBurner's ideas first and then Eric's. So far so good.

     

    I still would like to completely stop one troublesome .net mail from ever getting into Mail. I can't seem to stop it within Mail's Preferences. I already have "leave on server" clicked for all of my junk's. Is there a rule that I can make that will stop all certain domain names? The domain is a regular non-IMAP account that has been hacked and all I get is *****. I probably get nearly 100 mailings from these morons every day.

  • by Eric Root,Helpful

    Eric Root Eric Root Sep 2, 2016 6:57 PM in response to Michael Sanford1
    Level 9 (69,599 points)
    iTunes
    Sep 2, 2016 6:57 PM in response to Michael Sanford1

    Rule - Block Hansen.png

     

    Rule - ON30.png

  • by Michael Sanford1,

    Michael Sanford1 Michael Sanford1 Sep 2, 2016 6:57 PM in response to Eric Root
    Level 2 (236 points)
    Mac OS X
    Sep 2, 2016 6:57 PM in response to Eric Root

    Thanks Eric, We'll see how it works.

     

    Mike

  • by Eric Root,

    Eric Root Eric Root Sep 2, 2016 7:59 PM in response to Michael Sanford1
    Level 9 (69,599 points)
    iTunes
    Sep 2, 2016 7:59 PM in response to Michael Sanford1

    You are welcome.