Erik Strömberg
Level 1 (9 points)
iPhone

Q: iPhone skips and changes tracks

I have a iPhone 5s, latest iOS. When I connect the iPhone using USB to a stereo amplifier and using any app for playing music, the iPhone randomly skips and changes songs. This happens when I use Spotify, Youtube and also using any webpage such as sr.se or youtube.com in the browser. This is really disturbing. Anyone experience the same problem? Anyone with a solution for this problem? I have restarted the iPhone, and reinstalled all the apps.

Posted on Sep 3, 2016 2:00 AM

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Erik Strömberg

Q: iPhone skips and changes tracks

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  • by alex_h1,

    alex_h1 alex_h1 Sep 3, 2016 2:28 PM in response to Erik Strömberg
    Community Specialists
    Sep 3, 2016 2:28 PM in response to Erik Strömberg

    Hello Erik,


    Thank you for using the Apple Support Communities. I know having an issue with playing audio from your iPhone to a stereo is not what you expect.


    If I understand correctly, you are unable to play music from various sources to a stereo via USB to Lightning cable. You could try the USB related steps from this article:


    Get help connecting your iPhone, iPad, or iPod touch with your car stereo


    If those steps don’t resolve the issue, you can try to see if this is network related by saving music to your iPhone and then view only music stored on your iPhone and see if the same issue occurs:


    My Music - iPhone User Guide


    Cheers!

  • by Erik Strömberg,

    Erik Strömberg Erik Strömberg Sep 3, 2016 11:20 PM in response to alex_h1
    Level 1 (9 points)
    iPhone
    Sep 3, 2016 11:20 PM in response to alex_h1

    Thank you for your advise.

    This didn't solve my problem. My iPhone continues to skip track randomly when I have the iPhone connected with USB. I have tested different USB-cables - same problem.

     

    But I don't have this problem if I use the phone not connected with USB, for example using Spotify with headphones, or streaming music using bluetooth.

  • by becky_s22,

    becky_s22 becky_s22 Sep 4, 2016 7:09 AM in response to Erik Strömberg
    Community Specialists
    Sep 4, 2016 7:09 AM in response to Erik Strömberg

    Thanks for that additional info. You may need to check with the maker of the stereo if there are available firmware/software updates to resolve this issue, as it sounds like you have narrowed this issue down to playback over USB.

     

    Have a great day!