Q: Apple TV stuck and not responding to remote
Hi all - I've had my Apple TV 1st generation for 6 years now, and yesterday it decided to update the software. Having restarted automatically, the screen is now at the language select option, and the Apple box will not respond to the remote so I cannot select "English" (or indeed any other language )
I have tried restarting the box by disconnecting the power, with the same end result. I have changed the battery in the remote (which is the white remote, and I don't have any other devices paired with the box), and can confirm that the LED on the front of the Apple box responds to the remote.
The only physical change is a new broadband provider and wi-fi router, but the Apple box connected just fine via ethernet cable to this (and indeed downloaded the new software). The box is in the same location it's always been, with a clear line of sight to the remote (I held it 5cm away just to make sure). I've also tried the holding down buttons for 10 seconds trick to no avail.
Where do I go from here? Can I connect my Apple TV box directly to my Mac to reset it without using the remote? Or has my Apple box reached the end of the road ...this would be a sad ending indeed if this were to be the case.
With thanks
Rob
MacBook Air, OS X El Capitan (10.11.6), null
Posted on Sep 3, 2016 3:52 AM