Minaka

Q: Admin password not working for shutdown

Hi,

 

When I try to shutdown my Macbook Pro (mid 2011) with multiple users logged in, I am asked to fill in admin name and password. I know the admin name and password but the computer does not accept it and keeps asking for admin name and password again and again. I have tried to change the password under System Preferences/Users & Groups, also tried to reset the admin password by using my apple ID or master password but it did not help. Any further recommended steps, which I could try?

 

Thank you

 

O.

MacBook Pro, OS X El Capitan (10.11.4)

Posted on Apr 24, 2016 5:53 AM

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