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Rondeb
Level 1 (4 points)
Mac OS X

Q: lost password for me.com account

My wife's password for her email account is coming back as incorrect, as is her security birthdate question, therefore she keeps getting the enter password notification on her devices. How else can this be recovered? She can't access her email to get the recovery and cannot get the security question correct.

Posted on Sep 2, 2016 8:32 AM

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Rondeb

Q: lost password for me.com account

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  • by chris_g1,

    chris_g1 chris_g1 Sep 3, 2016 7:22 AM in response to Rondeb
    Community Specialists
    Sep 3, 2016 7:22 AM in response to Rondeb

    Hello Rondeb,

    Based on the information provided, it sounds like your wife is unable to verify her security information and reset her me.com account password. Accessing email is one of the most important things I do on all my devices. I want to make sure your wife is able to successfully reset her password and access her email.

    You've done a great job trying to get this resolved so far. At this point it would be best to contact Apple Support for further assistance. Please use the link below to find the best support option for you.

    Contact Apple Support 

    Have a wonderful day!