Q: Safari Beachball In Outlook.Com
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Sep 3, 2016 5:47 AMby Eric Root,Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
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Sep 3, 2016 7:33 AMby michael519,I ran Entrecheck last week and have not used the Mac since then, so maybe this will help. I don't recall clicking any options so if I need to run it again, I will. I had disconnected the Passport backup drive thinking that might have been part of the problem but it had no effect.
iMac (27-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,2
1 2.7 GHz Intel Core i5 CPU: 4-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: Unknown
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 2560 x 1440
OS X Lion 10.7.5 (11G63) - Time since boot: less than an hour
WDC WD1001FALS-403AA0 disk0 : (1 TB) (Rotational)
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (965.96 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H ()
Apple Inc. FaceTime HD Camera (Built-in)
HP Officejet Pro 8600
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Western Digital My Passport 0746 1 TB
disk1s1 (disk1s1) <not mounted> : 32 KB
disk1s2 (disk1s2) <not mounted> : 29 KB
disk1s3 (disk1s3) <not mounted> : 29 KB
disk1s4 (disk1s4) <not mounted> : 29 KB
disk1s5 (disk1s5) <not mounted> : 29 KB
disk1s6 (disk1s6) <not mounted> : 262 KB
disk1s7 (disk1s7) <not mounted> : 262 KB
disk1s8 (disk1s8) <not mounted> : 262 KB
My Passport for Mac (disk1s10) /Volumes/My Passport for Mac : 1.00 TB (925.60 GB free)
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Apple, Inc. iMac
[not loaded] 6 Apple tasks
[loaded] 114 Apple tasks
[running] 13 Apple tasks
[not loaded] 62 Apple tasks
[loaded] 125 Apple tasks
[running] 39 Apple tasks
[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]
[loaded] com.apple.remotepairtool.plist (2012-02-21)
[loaded] com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.8BE73B37-6F26-4017-95CF-EAC A576C6009.plist (2012-05-25)
[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-27) [Support]
Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-27) [Support]
QuickTime Plugin: 7.7.1 (2014-12-18)
JavaAppletPlugin: 14.1.0 - SDK 10.7 (2012-02-21) Check version
Picasa: 1.0 (2012-05-25) [Support]
Flash Player (2016-06-28) [Support]
Time Machine information requires OS X 10.8 "Mountain Lion" or later.
3% WindowServer
1% Dock
0% helpd
0% fontd
0% blued
188 MB Safari
172 MB WebProcess
57 MB Dropbox
45 MB Finder
41 MB WindowServer
1.90 GB Free RAM
2.10 GB Used RAM
495 MB Swap Used
Aug 27, 2016, 11:02:30 AM Self test - passed
Aug 25, 2016, 05:20:45 AM ~/Library/Logs/DiagnosticReports/ksfetch_2016-08-25-052045_[redacted].crash
/Users/USER/Library/Google/*/GoogleSoftwareUpdate.bundle/Contents/MacOS/ksfetch
Aug 25, 2016, 05:20:44 AM ~/Library/Logs/DiagnosticReports/ksfetch_2016-08-25-052044_[redacted].crash
Aug 25, 2016, 05:20:37 AM ~/Library/Logs/DiagnosticReports/ksfetch_2016-08-25-052037_[redacted].crash
Aug 24, 2016, 07:11:32 PM ~/Library/Logs/DiagnosticReports/ksfetch_2016-08-24-191132_[redacted].crash
Aug 24, 2016, 07:11:24 PM ~/Library/Logs/DiagnosticReports/ksfetch_2016-08-24-191124_[redacted].crash
Aug 24, 2016, 07:11:23 PM ~/Library/Logs/DiagnosticReports/ksfetch_2016-08-24-191123_[redacted].crash
Aug 24, 2016, 12:05:31 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-08-24-120531_[redacted].crash
com.apple.iTunes - /Applications/iTunes.app/Contents/MacOS/iTunes
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Sep 7, 2016 4:21 PMby michael519,I disabled the google updater by going into Terminal mode and typing "defaults write com.google.Keystone.Agent checkInterval 0". The spinning beachball continued after restarting Safari and even restarting the Mac. I thought about using Apple Mail to access my hotmail account rather than using Outlook.com, but when it started to synch with my hotmail account, I noticed there were 18,000 unread emails being synched which means far more read ones. Looking at my inbox, there are so many emails going back to 2008. I am still not convinced this is the problem and might just be a coincident the spinning beachball is occurring only after opening Outlook.com. But I am going to try and empty out the inbox and see if that does anything. Beyond that I am at a loss what else could be causing this.
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Sep 8, 2016 6:54 AMby Eric Root,Part of the problem may be your browser is not up to date since you are using 10.7.
Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Reset Safari. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. In Finder hold down the option/alt key while selecting the Go menu item. Select Library. Then Library./Caches/com.apple.Safari/Cache.db and move it to the trash.
Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.
Safari Corruption See post by Linc Davis
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Sep 8, 2016 5:48 PMby Allan Jones,I also did a Hardware Test (holding down "D" while starting the computer) and there were errors, all 4MOT/4/40000003 HDD and ending with either -1230, -1233 and -1236.
That indicates the cooling fan that services the hard drive has failed or is failing. It's a problem that should be addressed but I agree it should not cause Safari to crash. Were the HD overheating badly I suspect the symptoms would be generously spread across all apps and the system functions.
Something about the WD Passport drive looks all wrong--too many partitions or something. Try dismounting and disconnecting the Passport temporarily then restart and test Safari on those sites. It's a long shot but doing that test wil lat least eliminate one variable.
Also test with the printer temporarily disconnected. Again, it reduces variables.
Your EC report is otherwise quite free of "the usual suspects"--adware, anti-virus apps, cleaning/tuneup apps, etc.
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Sep 9, 2016 10:15 AMby michael519,Nothing seems to be resolving the problem from the suggestions already made. It seems that the problem is not just limited to Outlook.com as Safari froze up even using Yahoo mail. Since the system is an iMac from mid 2011 and using OS X Mountain Lion 10.7.5, I was wondering if it pays to try and upgrade to El Capitan, if that would get a fresh Safari and clear out some of the things that might be causing the current problem. As long as the upgrade will retain our regular settings (Safari Bookmarks) and files and apps (we really don't use any non Apple apps other than Evernote), maybe it would be worth doing that and then if the problem persists, look deeper. At least we would have a more current OS. I've never done an in place upgrade so thus my hesitancy to rush into that for fear of losing bookmarks etc. Does an upgrade seem like a reasonable idea?
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Sep 9, 2016 10:16 AMby michael519,Yes, I think once we resolve this freezing in Safari, having that MOT error checked out is a necessity. I was still getting the error when disconnecting the Passport and the Printer. I don't want to ignore the problem though because one day it will be too late! Thank you for the help.
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Sep 9, 2016 10:32 AMby Eric Root,You should keep what you have during an upgrade; however, Do a backup before installing, preferable 2 backups on 2 different drives.
Also check to make sure there is a compatible driver for your printer.
One option is to create a new partition (~30- 50 GB), install the new OS, and ‘test drive’ it. If you like/don’t like it it, you can then remove the partition. This partition will not contain your personal data. Do a backup before you do anything. By doing this, if you don’t like it you won’t have to go though the revert process.
Check to make sure your applications are compatible.
Applications Compatibility (2)
El Capitan 10.11 Compatibility information
Also check to make sure there is a compatible driver for your printer.
Open Disk Utility, select your hard drive (step 1), then the Partition tab (step 2), and select the partition. Using the /// at the bottom move it up (step 3) until the size box decrease by about 50 GB. Select the newly created space and hit the + button (step 4). Name it something and select Mac OS Extended (Journaled) as the format (step 5). Then hit the Apply button(step 6). Download the installer from the App Store and when it starts, point it at the new partition. You might want to make a copy of the installer outside the Applications folder to avoid having to re-download it in the future. Once installed, restart with the option/alt key held down, select the new partition and reboot. Test away.
