spunkyDunky
Level 1 (5 points)
iPhone

Q: Upgrade 9.3.5 on iPhone 5 Camera not working

I have just done the upgrade to IOS 9.3.5 and now my camera is freezing on Photo and Square but video and time-lapse is working perfectly. Is this something to do with the upgrade? I have done a reset but this didn’t solve the problem.

Apple TV, iOS 7.0.4

Posted on Aug 30, 2016 4:45 AM

by elcpu,Solvedanswer
elcpu elcpu
Level 6 (16,007 points)
Photos for Mac
A:

Try holding down the Home and Wake/Sleep buttons at the same time for about 15 seconds until the Apple logo appears. You will not lose anything.

 

If a restart does not help try a System Restore. First backup your device using iTunes. Also import your photos to your computer and copy all important data if possible. Try restoring from backup first and testing it. If it does not help, you may have to restore as New and reconfigure from scratch as the backup could be corrupted. For this reason it is important to have your photos and data saved separately from the backup. Here are the steps for a Restore:

https://support.apple.com/en-us/HT201252

 

If the above steps do not help, you may have to have it tested at an Apple store.

Posted on Sep 3, 2016 9:36 AM

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spunkyDunky

Q: Upgrade 9.3.5 on iPhone 5 Camera not working

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  • Helpful answers

  • by elcpu,Solvedanswer

    elcpu elcpu Sep 3, 2016 9:36 AM in response to spunkyDunky
    Level 6 (16,007 points)
    Photos for Mac
    Sep 3, 2016 9:36 AM in response to spunkyDunky

    Try holding down the Home and Wake/Sleep buttons at the same time for about 15 seconds until the Apple logo appears. You will not lose anything.

     

    If a restart does not help try a System Restore. First backup your device using iTunes. Also import your photos to your computer and copy all important data if possible. Try restoring from backup first and testing it. If it does not help, you may have to restore as New and reconfigure from scratch as the backup could be corrupted. For this reason it is important to have your photos and data saved separately from the backup. Here are the steps for a Restore:

    https://support.apple.com/en-us/HT201252

     

    If the above steps do not help, you may have to have it tested at an Apple store.

  • by spunkyDunky,

    spunkyDunky spunkyDunky Sep 3, 2016 9:38 AM in response to elcpu
    Level 1 (5 points)
    iPhone
    Sep 3, 2016 9:38 AM in response to elcpu

    Thank you so much for you help. The system restore worked perfectly.

  • by elcpu,

    elcpu elcpu Sep 3, 2016 11:28 AM in response to spunkyDunky
    Level 6 (16,007 points)
    Photos for Mac
    Sep 3, 2016 11:28 AM in response to spunkyDunky

    Glad to hear....   You are welcome.