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Q: My wireless keyboard keeps typing weird characters.

I took it to the Genius bar and they ran all sorts of test, said the system was very slow.  They kept it for a few days and checked a few other things.  They wiped the machine and then made me reload from a backup.  That seemed to help for a little bit but now its back!  I tried replacing the keyboard but that did not solve the problem.

I am wondering if there is something running in the background messing it up.

I do occasionally get an "alert detector" pop up could this be the problem;

 

I have a Late 2002 Mac Mini Running the latest OS X El Capitan 10.11.6

I just ran EtreCheck....can anyone help!

Thanks

 

Wendy

 

EtreCheck version: 3.0.3 (307)

Report generated 2016-09-03 14:12:46

Download EtreCheck from https://etrecheck.com

Runtime 3:44

Performance: Good

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Other problem

Description:

my keyboard keeps typing weird characters

 

Hardware Information:

    Mac mini (Late 2012)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    Mac mini - model: Macmini6,1

    1 2.5 GHz Intel Core i5 CPU: 2-core

    4 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            2 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information:

    Intel HD Graphics 4000

        EW24T8FW 1920 x 1080 @ 60 Hz

 

System Software:

    OS X El Capitan 10.11.6 (15G1004) - Time since boot: about one day

 

Disk Information:

    APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 499.25 GB (327.88 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

USB Information:

    Apple, Inc. IR Receiver

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Seagate FA GoFlex Desk 2 TB

        EFI (disk1s1) <not mounted> : 210 MB

        FreeAgent GoFlex Drive (disk1s2) /Volumes/FreeAgent GoFlex Drive : 2.00 TB (1.77 TB free)

 

Thunderbolt Information:

    Apple Inc. thunderbolt_bus

 

Gatekeeper:

    Mac App Store and identified developers

 

Kernel Extensions:

        /System/Library/Extensions

    [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-09-02) [Support]

 

System Launch Agents:

    [not loaded]    7 Apple tasks

    [loaded]    152 Apple tasks

    [running]    79 Apple tasks

 

System Launch Daemons:

    [failed]    com.apple.Kerberos.digest-service.plist (2016-02-09)

    [not loaded]    47 Apple tasks

    [loaded]    155 Apple tasks

    [running]    88 Apple tasks

 

Launch Agents:

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-12) [Support]

    [running]    com.epson.Epson_Low_Ink_Reminder.launcher.plist (2015-01-19) [Support]

    [running]    com.epson.ecrp.launcher.plist (2015-06-28) [Support]

    [loaded]    com.epson.esua.launcher.plist (2016-03-28) [Support]

    [running]    com.epson.eventmanager.agent.plist (2014-09-21) [Support]

    [loaded]    com.epson.scannermonitor.plist (2015-12-16) [Support]

    [running]    com.motive.alertDetectorHost.plist (2016-02-10) [Support]

    [running]    com.motive.userAgent.plist (2016-02-10) [Support]

 

Launch Daemons:

    [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-12) [Support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-12) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

    [running]    com.fitbit.fitbitd.plist (2012-03-30) [Support]

    [running]    com.motive.systemDaemon.plist (2016-02-10) [Support]

 

User Launch Agents:

    [failed]    com.adobe.ARM.[...].plist (2014-06-20) [Support]

    [running]    com.adwarecleaner.hlprawc.plist (2016-08-19) [Support]

    [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

    [failed]    com.mackeeper.MacKeeper.Helper.plist (2016-04-15) [Support]

    [running]    com.pcv.hlpramcn.plist (2016-04-15) [Support]

 

User Login Items:

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Shutterfly Desktop Uploader    Application  (/Applications/Shutterfly Desktop Uploader.app)

    CricutLauncher    Application  (~/Library/Application Support/CricutDesignSpace/BRIDGE/CricutLauncher.app)

 

Internet Plug-ins:

    Default Browser: 601 - SDK 10.11 (2016-07-26)

    npMotive: 1.0.0 - SDK 10.7 (2015-12-11) [Support]

    AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

    FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-10) [Support]

    QuickTime Plugin: 7.7.3 (2016-07-26)

    Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-10) [Support]

    Mathematica: 10.0.0 - SDK 10.10 (2015-11-13) [Support]

    NP_2020Player_IKEA: 5.0.94.1 - SDK 10.6 (2012-09-28) [Support]

    AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

    CouponPrinter-FireFox_v2: 1.1.10 - SDK 10.6 (2013-09-09) [Support]

    npCricutR: Unknown

    JavaAppletPlugin: 15.0.1 - SDK 10.11 (2013-01-25) Check version

 

User internet Plug-ins:

    npBcsMcTcIO: Unknown (2013-11-09) [Support]

 

Safari Extensions:

    Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2015-07-13)

 

3rd Party Preference Panes:

    Flash Player (2016-06-28) [Support]

 

Time Machine:

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 499.25 GB Disk used: 171.37 GB

    Destinations:

        FreeAgent GoFlex Drive [Local]

        Total size: 2.00 TB

        Total number of backups: 82

        Oldest backup: 11/13/15, 5:57 PM

        Last backup: 9/3/16, 2:02 PM

        Size of backup disk: Excellent

            Backup size 2.00 TB > (Disk size 499.25 GB X 3)

 

Top Processes by CPU:

         1%    fontd

         1%    mds_stores

         0%    mds

         0%    Shutterfly Desktop Uploader

         0%    mdworker(7)

 

Top Processes by Memory:

    586 MB    kernel_task

    262 MB    BitdefenderVirusScanner

    115 MB    com.apple.WebKit.WebContent(2)

    106 MB    mdworker(7)

    78 MB    Safari

 

Virtual Memory Information:

    175 MB    Free RAM

    3.83 GB    Used RAM (711 MB Cached)

    69 MB    Swap Used

 

Diagnostics Information:

    Sep 2, 2016, 06:00:20 PM    Self test - passed

    Sep 2, 2016, 03:15:47 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-02-151547_[ redacted].cpu_resource.diag [Details]

        /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

Mac mini (Late 2012), OS X El Capitan (10.11.6)

Posted on Sep 3, 2016 11:24 AM

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