Garmy1

Q: iMac running slow

Hi, my iMac is opening web pages very slowly when starting from sleeping. once it has opened one page it seems to run fine from there on in, but first page takes ages to open, also the general health of the machine concerns me. there are some strange problems happening like: when the machine goes to sleep whilst logged in to a user, if the machine is woken and asks for user password, the password appears to not be accepted but then click change user, then click on the user logo again and it logs straight in without the need to password. any help with this would be much appreciated


Thanks



EtreCheck version: 3.0.3 (307)

Report generated 2016-09-03 17:47:16

Download EtreCheck from https://etrecheck.com

Runtime 1:40

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Computer is too slow

 

Hardware Information:

    iMac (Retina 5K, 27-inch, Late 2014)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac15,1

    1 4 GHz Intel Core i7 CPU: 4-core

    32 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 0/DIMM1

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM1

            8 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n/ac

 

Video Information:

    AMD Radeon R9 M295X - VRAM: 4096 MB

        iMac 5120 x 2880

 

System Software:

    OS X El Capitan 10.11.6 (15G31) - Time since boot: about one day

 

Disk Information:

    APPLE SSD SD0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)

        EFI (disk0s1) <not mounted> : 210 MB

        Boot OS X (disk0s3) <not mounted> : 134 MB

        Macintosh HD (disk2) / : 3.11 TB (2.87 TB free)

            Core Storage: disk0s2 120.99 GB Online

            Core Storage: disk1s2 3.00 TB Online

 

    APPLE HDD ST3000DM001 disk1 : (3 TB) (Rotational)

        EFI (disk1s1) <not mounted> : 210 MB

        Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk2) / : 3.11 TB (2.87 TB free)

            Core Storage: disk0s2 120.99 GB Online

            Core Storage: disk1s2 3.00 TB Online

 

USB Information:

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Inc. FaceTime HD Camera (Built-in)

 

Thunderbolt Information:

    Apple Inc. thunderbolt_bus

 

Gatekeeper:

    Mac App Store and identified developers

 

System Launch Agents:

    [not loaded]    7 Apple tasks

    [loaded]    150 Apple tasks

    [running]    78 Apple tasks

    [killed]    3 Apple tasks

    3 processes killed due to insufficient RAM

 

System Launch Daemons:

    [not loaded]    44 Apple tasks

    [loaded]    145 Apple tasks

    [running]    96 Apple tasks

    [killed]    5 Apple tasks

    5 processes killed due to insufficient RAM

 

Launch Daemons:

    [failed]    com.adobe.fpsaud.plist (2016-06-13) [Support]

    [loaded]    com.ea.origin.ESHelper.plist (2016-06-09) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2014-11-17) [Support]

 

User Login Items:

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    MemoryCleanHelper    SMLoginItem  (/Applications/Memory Clean.app/Contents/Library/LoginItems/MemoryCleanHelper.app)

 

Internet Plug-ins:

    SharePointBrowserPlugin: 14.6.1 - SDK 10.6 (2016-03-01) [Support]

    DirectorShockwave: 12.1.5r155 - SDK 10.6 (2014-12-11) [Support]

    QuickTime Plugin: 7.7.3 (2016-08-02)

    Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-29) Outdated! Update

    FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-29) [Support]

    Default Browser: 601 - SDK 10.11 (2016-08-02)

 

3rd Party Preference Panes:

    Flash Player (2016-06-13) [Support]

 

Time Machine:

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 3.11 TB Disk used: 243.06 GB

    Destinations:

        TimeMachineBackup [Network]

        Total size: 864.66 GB

        Total number of backups: 0

        Oldest backup: -

        Last backup: -

        Size of backup disk: Adequate

            Backup size 864.66 GB > (Disk used 243.06 GB X 3)

 

Top Processes by CPU:

         3%    WindowServer

         2%    kernel_task

         1%    fontd

         1%    com.apple.WebKit.WebContent(4)

         0%    com.apple.WebKit.Networking

 

Top Processes by Memory:

    1.55 GB    kernel_task

    819 MB    com.apple.WebKit.WebContent(4)

    492 MB    softwareupdated

    164 MB    Safari

    131 MB    Dock

 

Virtual Memory Information:

    25.00 GB    Free RAM

    6.69 GB    Used RAM (1.22 GB Cached)

    117 MB    Swap Used

 

Diagnostics Information:

    Sep 2, 2016, 11:17:38 AM    Self test - passed

Posted on Sep 3, 2016 10:18 AM

Close

Q: iMac running slow

  • All replies
  • Helpful answers

  • by John Galt,

    John Galt John Galt Sep 3, 2016 12:43 PM in response to Garmy1
    Level 8 (48,336 points)
    Mac OS X
    Sep 3, 2016 12:43 PM in response to Garmy1

    Start by getting rid of "Memory Clean". Excerpted from Effective defenses against malware and other threats:

     

    • Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Those claims are absurd.
      • Such products are very aggressively marketed. They are all scams.
      • They generally operate on the flawed premise that a Mac accumulates "junk" that needs to be routinely "cleaned out" for optimum performance.
      • Trial versions of those programs are successful because they provide the instant gratification of greater free disk space.
      • That increased space is the result of irreversible destruction of files, programs, or operating system components normally protected from inadvertent alteration or deletion. The eventual result will be unreliable operation, poor performance and random crashes that may not become evident for months or even years after their use, when updates to programs or OS X are eventually released.
      • Memory "cleaners" that circumvent OS X's memory management algorithms work by purging inactive memory contents to mass storage, which can only result in degraded performance and accelerated hardware failure.

     

    Back up your Mac if you have not done so already. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac.