Zeppo_m

Q: iTunes backup menus blacked out

When I back up my iPhone 6 on iTunes the menus on the backup page are blacked out. I'm using iTunes V12.4.3.1 on El Capitan. This is on a my iMac mid-2011quad core i7, 16gb ram.  Any ideas what the issue is. Its been that way for at least a year.

iMac, OS X El Capitan (10.11.6)

Posted on Sep 3, 2016 2:21 PM

Close

Q: iTunes backup menus blacked out

  • All replies
  • Helpful answers

  • by poikkeus1,

    poikkeus1 poikkeus1 Sep 3, 2016 3:46 PM in response to Zeppo_m
    Level 4 (1,522 points)
    Wireless
    Sep 3, 2016 3:46 PM in response to Zeppo_m

    I've seen this happen when the data is shared between Mac and Windows machines - which could suggest that the items on the backup page are not formatted correctly, Mac-wise.

     

    I've also encountered this after changing your language prefs.

  • by Zeppo_m,

    Zeppo_m Zeppo_m Sep 4, 2016 8:43 AM in response to poikkeus1
    Level 1 (4 points)
    iTunes
    Sep 4, 2016 8:43 AM in response to poikkeus1

    Poikkeus, thank you for responding but not sure if I'm following. The screen I'm referring to is the one that lists the options, and when to back up. It should look something like this...

    Example itunes-11-back-up.png

     

    And instead looks like this...

    2016-09-03_13-16-38.jpg

    2016-09-03_13-17-48.jpg

    Not understanding how what I have backed up would change the appearance of the screen. I know I've never changed my language options either.