jpernas
Level 1 (4 points)
Mac OS X

Q: Finder is not responding

Hi

 

Since last week Finder has stopped responding at random occasions.

I restarted Finder and my computer and not always it was solved.

Any idea what is happening or how to solve it?

 

Below the specs of my computer

 

Thanks

__________________

 

System Software Overview:  System Version: OS X 10.9.5

 

Hardware Overview:

  Model Name: MacBook Air

  Model Identifier: MacBookAir5,2

  Processor Name: Intel Core i5

  Processor Speed: 1,8 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 3 MB

  Memory: 4 GB

MacBook Air (13-inch Mid 2012), OS X Mavericks (10.9.3)

Posted on Aug 29, 2016 3:44 PM

by Eric Root,Solvedanswer
Eric Root Eric Root
Level 9 (69,529 points)
iTunes
A:

You are welcome. Do you have Google Drive installed?

 

 

Finder – Fix Google Drive Problem

 

Try running the combo update. It installs all previous updates plus the new one, which can replace any files that may have become corrupted.

 

10.9.5 Combo Update

 

Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
 

Etrecheck – System Information

Posted on Sep 3, 2016 11:55 AM

Close
jpernas

Q: Finder is not responding

  • All replies
  • Helpful answers

  • by Eric Root,Helpful

    Eric Root Eric Root Sep 3, 2016 11:38 AM in response to jpernas
    Level 9 (69,529 points)
    iTunes
    Sep 3, 2016 11:38 AM in response to jpernas

    A computer restart is normally the first step, which you have done.

     

    Might be a corrupt .plist.

     

    Do a backup, preferably 2 backups on 2 separate drives.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library. Then go to Preferences/com.apple.finder.plist.  Move the .plist to your desktop.

     

    Re-launch Finder by restarting the computer and test. If it works okay, delete the plist from the desktop.

     

    If the same, return the .plist to where you got it  from, overwriting the newer one.

     

    Thanks to leonie for some information contained in this.

  • by jpernas,

    jpernas jpernas Sep 3, 2016 11:44 AM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Sep 3, 2016 11:44 AM in response to Eric Root

    Hi Eric. This has NOT solved the problem. Finder stops responding very shortly (30/45 secs.) after restarting the computer or forcing it to quit. Do you have any alternative solution?

     

    Thanks

  • by Eric Root,Solvedanswer

    Eric Root Eric Root Sep 3, 2016 11:55 AM in response to jpernas
    Level 9 (69,529 points)
    iTunes
    Sep 3, 2016 11:55 AM in response to jpernas

    You are welcome. Do you have Google Drive installed?

     

     

    Finder – Fix Google Drive Problem

     

    Try running the combo update. It installs all previous updates plus the new one, which can replace any files that may have become corrupted.

     

    10.9.5 Combo Update

     

    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
     

    Etrecheck – System Information

  • by jpernas,

    jpernas jpernas Sep 3, 2016 5:26 PM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Sep 3, 2016 5:26 PM in response to Eric Root

    Hi Eric:

    Isn't it better to upgrade to Yosemite, El Capitan or Sierra OSXs? Thanks

  • by Eric Root,

    Eric Root Eric Root Sep 3, 2016 5:41 PM in response to jpernas
    Level 9 (69,529 points)
    iTunes
    Sep 3, 2016 5:41 PM in response to jpernas

    You are welcome. Normally it is better to fix problems before upgrading, but sometimes upgrading is better. If you are using Google Drive, I've seen no complaints in the El Capitan community.

     

    Yosemite has problems with the current Google Drive. Also, unless you have previously downloaded Yosemite, it is no longer available.

     

    Sierra probably won't be available until Oct, 2016.

     

    If you want to upgrade, El Capitan may be your only option.

     

    Check to make sure your applications are compatible.

     

    Application Compatibility

     

    Applications Compatibility (2)


     

    El Capitan 10.11 Compatibility information


     

    Also check to make sure there is a compatible driver for your printer.

     

    Do a backup before installing, preferable 2 backups on 2 different drives.