HT205444: About Apple TV (4th generation) software updates

Learn about About Apple TV (4th generation) software updates

Robinson

Level 1 (29 points)

Apple TV

Q: Apple TV hangs/stuck on software update

New Apple TV 4. Hangs/stuck on update from 9.01. Waited overnight (twice) for completion; tried restarting; tried dowloading again. Using wifi. No joy. Very frustrating. Any suggestions?

Posted on Sep 3, 2016 2:25 PM

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by vazandrew,

vazandrew Sep 3, 2016 8:32 PM in response to Robinson
Level 6 (19,016 points)

Apple TV

Sep 3, 2016 8:32 PM in response to Robinson

Make sure DNS is set to auto (settings - general - networl)
Try Ethernet
Test on another network
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by Robinson,

Robinson Sep 3, 2016 8:42 PM in response to vazandrew
Level 1 (29 points)

Apple TV

Sep 3, 2016 8:42 PM in response to vazandrew

- DNS is set (not completely sure I understand this requirement)
- Ethernet v WiFi is same result
- Only one network in my home.
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by vazandrew,

vazandrew Sep 3, 2016 8:51 PM in response to Robinson
Level 6 (19,016 points)

Apple TV

Sep 3, 2016 8:51 PM in response to Robinson

DNS has to be set to auto, if it has been set manually then that will cause an issue
If you haven't yet done so restart Apple TV and router
You would be taking the unit to another location to test on that network, or to Apple
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HT205444: About Apple TV (4th generation) software updates

Q: Apple TV hangs/stuck on software update

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by vazandrew,

by Robinson,

by vazandrew,

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