Applications
Q: Updated to IOS 9.3.5 both camera doesn't work on iPhone 6 Plus
Hi just recently i have updated the iOS software on my iphone 6 plus then i noticed that the camera doesn't work just appeared black screen in meanwhile when changed to video its works both camera however when choose photo both camera doesn't work any idea how to fix it
iPhone 6 Plus, iOS 9.3.5, null
Posted on Sep 3, 2016 11:34 PM
by Carolyn Samit,Apple recommended
Apple Watch
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
- Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
- Force the app to close, then open the Camera app again.
- Restart your device, then open the Camera app again.
- If your device has a front and rear camera, try both cameras by tapping
. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
Posted on Sep 4, 2016 12:33 AM