Jerzgrl928
Level 1 (5 points)
iPad

Q: Wifi Signal Drop

Ever since I updated my iPad 2 to the 9.2.1 in January, my WiFi signal drop/disconnects. I've tried EVERY POSSIBLE SOLUTION offered by Apple & other help pages, short of resetting back to Factory settings. Several other people I know, also have the same problem and no solution. Is Apple ever going to fix this problem or just expects consumers to go buy the latest device?

iPad 2, iOS 9.2.1, Wifi

Posted on Sep 4, 2016 8:21 AM

by Diana.McCall,Apple recommended
Diana.McCall Diana.McCall
Level 4 (2,815 points)
Apple TV
A:

Also check that your router WiFi is using WPA2-AES (CCMP) encryption, with no dual mode or TKIP. This seems to work better than the alternatives. Check the other Apple recommendations here Recommended settings for Wi-Fi routers and access points - Apple Support.

Posted on Sep 4, 2016 9:45 AM

Close
Jerzgrl928

Q: Wifi Signal Drop

  • All replies
  • Helpful answers

  • by elcpu,

    elcpu elcpu Sep 4, 2016 8:24 AM in response to Jerzgrl928
    Level 6 (15,534 points)
    Photos for Mac
    Sep 4, 2016 8:24 AM in response to Jerzgrl928

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down.

     

    1) Restart you device. If a normal restart does not help try holding down the Home and Sleep buttons at the same time for about 15 seconds until the Apple logo appears.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band). Channels 1, 6 or 11 are recommended for the 2.4 band.

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes. Try restoring as New first and testing it. If ok try restoring the backup (the backup could be corrupted).

    https://support.apple.com/en-us/HT201252

    9) Go to an Apple store for hardware evaluation. The Wi-Fi chip or the antenna could be defective.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892

  • by Diana.McCall,Apple recommended

    Diana.McCall Diana.McCall Sep 4, 2016 9:45 AM in response to Jerzgrl928
    Level 4 (2,815 points)
    Apple TV
    Sep 4, 2016 9:45 AM in response to Jerzgrl928

    Also check that your router WiFi is using WPA2-AES (CCMP) encryption, with no dual mode or TKIP. This seems to work better than the alternatives. Check the other Apple recommendations here Recommended settings for Wi-Fi routers and access points - Apple Support.

  • by Briansyddall,

    Briansyddall Briansyddall Sep 5, 2016 10:27 AM in response to Jerzgrl928
    Level 6 (8,051 points)
    Apple Watch
    Sep 5, 2016 10:27 AM in response to Jerzgrl928

    Hi

    One more thing  to try is go to website for make of router check for firmware update .

    I had problems but now i have a new NETGEAR nighthawk router a lot more speed

    And wifi range.

    Sometimes the router your isp give you is not avery good one .

    Cheers

    Brian