Markdis01
Level 1 (5 points)
iPhone

Q: Facebook update on my iphone

Facebook update on my iphone wants the apple id and password for the previous owner of my iphone

What can I do please?

iPhone 4S

Posted on Sep 4, 2016 1:16 PM

by sberman,Solvedanswer
sberman sberman
Level 8 (39,090 points)
A:

Ah, OK, your explanation helps, thanks.

 

First, are you properly logged in at Settings > iTunes & App Store?

 

Second, is the Apple ID that is signed in there the same one that owns the Facebook app?

Posted on Sep 4, 2016 2:05 PM

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Markdis01

Q: Facebook update on my iphone

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  • by sberman,

    sberman sberman Sep 4, 2016 1:46 PM in response to Markdis01
    Level 8 (39,090 points)
    Sep 4, 2016 1:46 PM in response to Markdis01

    Your question doesn't really make sense.

     

    Facebook has no connection to an Apple ID.  Facebook has its own user name and password.

     

    It would help if you told us exactly what steps you are taking, and exactly what request you are seeing.

     

    For example, are you going to Settings > Facebook?  There it asks for a user name and password (which has nothing to do with an Apple ID).

  • by Markdis01,

    Markdis01 Markdis01 Sep 4, 2016 1:51 PM in response to sberman
    Level 1 (5 points)
    iPhone
    Sep 4, 2016 1:51 PM in response to sberman

    Thanks for the reply.

    I go to App Store / Updates, and when I try to update FB, the phone wants the apple id and password of the previous owner, not me.

  • by sberman,Solvedanswer

    sberman sberman Sep 4, 2016 2:05 PM in response to Markdis01
    Level 8 (39,090 points)
    Sep 4, 2016 2:05 PM in response to Markdis01

    Ah, OK, your explanation helps, thanks.

     

    First, are you properly logged in at Settings > iTunes & App Store?

     

    Second, is the Apple ID that is signed in there the same one that owns the Facebook app?

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Sep 4, 2016 2:27 PM in response to Markdis01
    Level 9 (58,429 points)
    iPhone
    Sep 4, 2016 2:27 PM in response to Markdis01

    Assuming that you are logged into Settings>iTunes & App Store using your Apple ID, you'll need to delete the Facebook app from your phone and redownload. Apparently, it was originally downloaded using someone else's Apple ID.

     

    These steps should have been taken before the phone was turned over to you:

     

    What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

     

    If they weren't you're likely to have problems. Who's Apple ID is showing under Settings>iCloud? If it's not yours, get in touch with the previous owner and follow the instructions above.