Q: Safari 9.1.3 issues
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Sep 4, 2016 5:57 PMby infosee,Please use Malwarebytes to clean adware
http://malwarebytes.org/antimalware/mac
If issue is not resoleved. Please run EtreCheck and post the report here.
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Sep 5, 2016 11:45 AMby redandwhitekop,Thanks for the links Eric. Unfortunately they didnt work for me.
I'm also not able to login to Apple Support, Whatsapp, any site with a login.
@infosee Malware scan showed nothing. Heres my EtreCheck report:
EtreCheck version: 3.0.3 (307)
Report generated 2016-09-05 14:36:33
Download EtreCheck from https://etrecheck.com
Runtime 1:39
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Safari not loading certain websites and general bad performance.
MacBook Pro (Retina, 13-inch, Mid 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,1
1 2.6 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 193
Intel Iris
Color LCD 2880 x 1800
OS X El Capitan 10.11.6 (15G1004) - Time since boot: about one hour
APPLE SSD SD0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 120.10 GB (30.61 GB free)
Core Storage: disk0s2 120.47 GB Online
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
/etc/hosts - Count: 23
Mac App Store and identified developers
/Library/Extensions
[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-09-02) [Support]
/System/Library/Extensions
[not loaded] com.paceap.kext.pacesupport.master (5.9 - SDK 10.6 - 2016-09-02) [Support]
[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.3.6-6 - SDK 10.9 - 2016-09-02) [Support]
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.11-3 - SDK 10.10 - 2016-09-02) [Support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9 - SDK 10.4 - 2012-07-11) [Support]
[not loaded] com.paceap.kext.pacesupport.panther (5.9 - SDK 10.-1 - 2012-07-11) [Support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9 - SDK 10.6 - 2012-07-11) [Support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.9 - SDK 10.4 - 2012-07-11) [Support]
[not loaded] 7 Apple tasks
[loaded] 156 Apple tasks
[running] 75 Apple tasks
[not loaded] 47 Apple tasks
[loaded] 160 Apple tasks
[running] 84 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-09-24) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2015-08-25) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2014-11-22) [Support]
[running] com.wacom.pentablet.plist (2014-12-23) [Support]
[running] com.wacom.wacomtablet.plist (2016-05-25) [Support]
[loaded] PACESupport.plist (2012-07-11) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2015-09-24) [Support]
[running] com.adobe.agsservice.plist (2016-08-15) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-13) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2014-11-22) [Support]
[running] com.wacom.TabletHelper.plist (2016-05-25) [Support]
[loaded] com.wacom.displayhelper.plist (2016-05-25)
[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]
[running] com.spotify.webhelper.plist (2016-09-01) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Photo Stream URL SMLoginItem (/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2015-09-24) [Support]
FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-07-05) [Support]
QuickTime Plugin: 7.7.3 (2016-08-01)
Flash Player: 22.0.0.192 - SDK 10.9 (2016-07-05) Outdated! Update
AdobePDFViewer: 10.0.0 (2015-01-12) [Support]
Default Browser: 601 - SDK 10.11 (2016-08-01)
Silverlight: 5.1.30514.0 - SDK 10.6 (2014-10-04) [Support]
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2016-05-25) [Support]
JavaAppletPlugin: Java 8 Update 77 build 03 (2016-03-25) Check version
Flash Player (2016-06-13) [Support]
Java (2016-03-25) [Support]
PenTablet (2016-07-24) [Support]
WacomTablet (2016-05-25) [Support]
Time Machine not configured!
4% WindowServer
1% kernel_task
1% fontd
1% Creative Cloud
0% Adobe CEF Helper(3)
770 MB com.apple.WebKit.WebContent(7)
708 MB kernel_task
221 MB mdworker(8)
213 MB Safari
197 MB Dropbox
701 MB Free RAM
7.31 GB Used RAM (2.99 GB Cached)
0 B Swap Used
Sep 5, 2016, 01:25:17 PM ~/Library/Logs/DiagnosticReports/suggestd_2016-09-05-132517_[redacted].crash
/System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd
Sep 5, 2016, 01:19:42 PM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-09-05-131942_[redacted].cr ash
com.wacom.PenTabletDriver - /Library/Application Support/Tablet/PenTabletDriver.app/Contents/MacOS/PenTabletDriver
Sep 5, 2016, 01:19:33 PM Self test - passed
Sep 4, 2016, 10:42:16 PM /Library/Logs/DiagnosticReports/PopcornTime_2016-09-04-224216_[redacted].hang
/Applications/PopcornTime.app/Contents/MacOS/PopcornTime
Sep 3, 2016, 01:06:01 PM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-09-03-130601_[redacted].cr ash
Sep 2, 2016, 04:41:50 PM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-09-02-164150_[redacted].cr ash
Sep 2, 2016, 04:39:41 PM /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2016-09-02-163941_[redacted].c rash
/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrash Daemon.app/Contents/MacOS/AdobeCrashDaemon
Sep 2, 2016, 04:39:41 PM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-09-02-163941_[redacted].cr ash
Sep 2, 2016, 02:44:39 PM /Library/Logs/DiagnosticReports/mds_2016-09-02-144439_[redacted].crash
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds
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Sep 5, 2016 11:55 AMby Esquared,Part of the problem might be that you've got different Wacom drivers on your Mac. One of them is crashing frequently. It might be worth it to completely uninstall all Wacom stuff and reinstall the driver that is really necessary: http://www.wacom.com/en-us/support/faqs/drivers-software/how-do-i-uninstall-a-dr iver-on-mac-os-x
Furthermore, your hosts file shows 23 entries. If you haven't modified this file yourself, it probably is a good idea to restore it to its original state: https://discussions.apple.com/docs/DOC-8091
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Sep 6, 2016 6:21 AMby Eric Root,The drivers are crashing, so I'd try Esquared's advice.
Try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferenes, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
