bcoine
Level 1 (8 points)
iPad

Q: Unable to use CD Print on Epson XP-830

I have an Epson XP830 printer that prints on the surface of CDs & DVDs using the Epson PRINT CD program.

 

Every time I try to print, I get this message:

 

Your Mac is connected to the printer via AirPrint.

To print from PRINT CD, you need to use a driver provided by Epson.

 

I have downloaded all the drivers and installed them. I have no idea how to get it to print.

Mac G5 Tower / Mac G4 Laptop, Mac OS X (10.4.10), None

Posted on Sep 4, 2016 11:20 AM

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bcoine

Q: Unable to use CD Print on Epson XP-830

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  • Helpful answers

  • by RIFerrarr,

    RIFerrarr RIFerrarr Sep 4, 2016 1:15 PM in response to bcoine
    Level 3 (699 points)
    Mac OS X
    Sep 4, 2016 1:15 PM in response to bcoine

    You will need to do what you are attempting from your Mac and not from your iPad. Are you using the Epson iOS app or are you trying to print from a different app?

  • by sberman,

    sberman sberman Sep 4, 2016 1:35 PM in response to bcoine
    Level 8 (38,732 points)
    Sep 4, 2016 1:35 PM in response to bcoine

    Assuming you are trying to print from a Mac and not an iPad (as it would not be possible to do this from an iOS device):

     

    It is all documented on Epson's website.

     

    First, if you have not done so already, visit this page:

    http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&oid=27327 9&prodoid=63102263&infoType=Downloads&pl…

     

    ... and download the Epson Print CD file:

    Screen Shot 2016-09-04 at 1.31.51 PM.png

     

    Next, from the Epson XP-839 Manual (available here):

    https://files.support.epson.com/docid/cpd4/cpd42851.pdf

     

    ... see page 287 for instructions how to use the Print CD application:

    Screen Shot 2016-09-04 at 1.29.58 PM.png

  • by bcoine,

    bcoine bcoine Sep 4, 2016 2:25 PM in response to RIFerrarr
    Level 1 (8 points)
    iPad
    Sep 4, 2016 2:25 PM in response to RIFerrarr

    Actually, there is no iPad involved. I am trying to print from an iMac 27"

    Thanks

  • by sberman,

    sberman sberman Sep 4, 2016 3:01 PM in response to bcoine
    Level 8 (38,732 points)
    Sep 4, 2016 3:01 PM in response to bcoine

    Hopefully you realize you posted your question in the iPad forum.

  • by bcoine,

    bcoine bcoine Sep 4, 2016 3:49 PM in response to sberman
    Level 1 (8 points)
    iPad
    Sep 4, 2016 3:49 PM in response to sberman

    While I truly appreciate your effort, this does not solve the problem.

     

    1) I already downloaded the Print CD software as part of the install

     

    2) This is my fourth Epson printer with Print CD software, so I am more-or-less an expert at creating the files

     

    3) When I click on the print, I get this dialogue box to select a printer.

    PRINT 1.jpg

    At the TOP it says, SELECT PRINTER ... so I do ... I select my printerPRINT_2.jpg

    Then, When I click on OK, I get this

    PRINT_3.jpg

    THIS is the problem. I won't let me print.

    It sys that I'm connected via AirPrint.

    And it wants me to print from the drivers supplied by Epson.

    I HAVE ALREADY DOWNLOADED ALL THE DRIVERS.

    It seem that this **** AirPrint is screwing up the works.

     

    Maybe this explanation helps.

  • by bcoine,

    bcoine bcoine Sep 4, 2016 3:51 PM in response to sberman
    Level 1 (8 points)
    iPad
    Sep 4, 2016 3:51 PM in response to sberman

    It was the one that said AirPrint ... and I had no other option.

  • by sberman,

    sberman sberman Sep 4, 2016 4:14 PM in response to bcoine
    Level 8 (38,732 points)
    Sep 4, 2016 4:14 PM in response to bcoine

    Two ways to proceed come to mind:

     

    1. If it's feasible in your situation, consider using a USB connection to connect your printer directly to your Mac, thereby removing the "wireless" component.  This would take AirPrint out of the equation.
    2. If you have not done so already, download and install Epson's Drivers and Utilities Combo Package Installer from the website where the Print CD software is offered. 

      Screen Shot 2016-09-04 at 4.10.31 PM.png

  • by bcoine,

    bcoine bcoine Sep 4, 2016 5:28 PM in response to sberman
    Level 1 (8 points)
    iPad
    Sep 4, 2016 5:28 PM in response to sberman

    Thanks so much.

     

    Actually, I have connected the printer to the iMac using USB - not wireless.

    And I have downloaded & installed the combo package, but it did not correct the problem

    This is a real "poser." 

  • by sberman,

    sberman sberman Sep 4, 2016 6:07 PM in response to bcoine
    Level 8 (38,732 points)
    Sep 4, 2016 6:07 PM in response to bcoine

    bcoine wrote:

     

    This is a real "poser."

    Yes it is.

     

    I've used an Epson printer (currently an Epson WorkForce 645) with Macs and iOS devices for a long time, always successfully.  I've done prints (including double sided), scans, faxes, and AirPrint from iOS.  But I certainly have never tried an operation like CD Print.

     

    Sorry I'm out of ideas.  Best of luck with this!

  • by bcoine,

    bcoine bcoine Sep 4, 2016 8:22 PM in response to sberman
    Level 1 (8 points)
    iPad
    Sep 4, 2016 8:22 PM in response to sberman

    Thanks for all the ideas. No idea why nothing works. It's strange .... all other applications (Photoshop, In-Design, Office, et al) all work fine. It's just Epson's own Print CD that doesn't. It's somehow tied to AirPrint ... but I have no idea how to circumvent it. I will call Epson on Tuesday and see if they can help. Thanks, again, to everyone.