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All replies
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Helpful answers
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Sep 4, 2016 1:24 PM in response to mromcoltby Kenichi Watanabe,What does the word "map" mean in this context? Do you mean iTunes folder?
Are other files and folders on the external drive accessible from the MacBook?
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Sep 4, 2016 2:32 PM in response to Kenichi Watanabeby mromcolt,Yes, correct, folder. The other folders and files are accessible, no problems at all. It is the iTunes folder (map) only.
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Sep 4, 2016 2:43 PM in response to mromcoltby Kenichi Watanabe,The "external drive" is directly connected to the MacBook, correct? It's not a network drive?
Based on your info, the only thing I can think of is the Sonos system affecting access. What happens if you turn OFF the Sonos system? You may want to restart the MacBook too.
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Sep 4, 2016 10:55 PM in response to Kenichi Watanabeby mromcolt,Hi Kenichi,
The external drive is part of the network (it is an SDD drive for long life and faster response)
Restarts or turning off the Sonos system does not help.
In the recent past I could easily access and copy the iTunes folder. But by an unknown reason the folder is no longer accessible and semi-transparent.
I make one try now to connect the external drive direct to my MacBook and see what happens.
But then of my questions remains, what causes a folder to become semi-transparent and no longer accessible.
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Sep 4, 2016 11:28 PM in response to mromcoltby Kenichi Watanabe,The higher data-access speed of an SSD is probably not that beneficial as a standalone network drive, where the bottleneck is usually the network connection speed, not the pure speed of the drive.
Since it's connected over the network, there may be a user permissions issue, which is controlled by the method that is used to connect the external drive to your network. If it's an "NAS" device that has its own built-in network interface (it's not a regular "dumb" external drive connected to something else), you may have installed third-party system extension software on your Mac in the past that allows the Mac to access and control it over the network. If you know of such software, there may be settings that affect user permissions.
Also, if it's a stand-alone NAS device, try powering it OFF and then back ON. Also, check to see if the manufacturer has posted any updates to related software.
Connecting it directly is a good idea. Also, a direct connection over USB should make transferring the iTunes folder to your Mac a lot faster.