mariosapoel

Q: Apple Mail Starts Whenever I Receive A New Message

I own a MacBook Pro and have everything up-to-date as far as iOS and my apps go. Since the last update a week or so ago, Apple Mail opens on its own whenever I receive a new email!

 

This is extremely frustrating, as I quit Mail and then some time later a new email comes and Mail starts again!!!!!

 

Please help!

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Sep 2, 2016 4:27 AM

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Q: Apple Mail Starts Whenever I Receive A New Message

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  • Helpful answers

  • by Alwayswantingtohelp1,Solvedanswer

    Alwayswantingtohelp1 Alwayswantingtohelp1 Sep 4, 2016 11:23 PM in response to mariosapoel
    Community Specialists
    Sep 4, 2016 11:23 PM in response to mariosapoel

    Hello mariosapoel,


    Thank you for using Apple Support Communities. 


    I understand from your post that when you receive a new email on your MacBook Pro it opens the Mail application. In a situation like this I recommend restarting your Mac into safe mode and then restarting as normal again.

     

    Follow these steps to start up into safe mode.

    1. Start or restart your Mac. 
    2. Immediately after you hear the startup sound, press and hold the Shift key.
    3. Release the Shift key when you see the Apple logo appear on the screen.

    After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

    To leave safe mode, restart your computer without pressing any keys during startup.

    Try safe mode if your Mac doesn‘t finish starting up

     

     

    Best Regards

  • by mariosapoel,

    mariosapoel mariosapoel Sep 4, 2016 11:24 PM in response to Alwayswantingtohelp1
    Level 1 (4 points)
    Mac OS X
    Sep 4, 2016 11:24 PM in response to Alwayswantingtohelp1

    Seems to have fixed the isssue! Thanks!!

  • by mariosapoel,

    mariosapoel mariosapoel Sep 5, 2016 1:55 AM in response to Alwayswantingtohelp1
    Level 1 (4 points)
    Mac OS X
    Sep 5, 2016 1:55 AM in response to Alwayswantingtohelp1

    OK, so the problem happened again... I guess the above suggestion didn't work in the end (and I don't know how to disable the "Solved" flag)...

     

    Any other ideas?

  • by Eric Root,

    Eric Root Eric Root Sep 5, 2016 8:44 PM in response to mariosapoel
    Level 9 (69,813 points)
    iTunes
    Sep 5, 2016 8:44 PM in response to mariosapoel

    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by mariosapoel,

    mariosapoel mariosapoel Sep 6, 2016 3:16 AM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Sep 6, 2016 3:16 AM in response to Eric Root

    Dear Eric - thanks for the reply. Here's the Etrecheck report:

     

    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-06 13:11:34

    Download EtreCheck from https://etrecheck.com

    Runtime 4:53

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Apple Mail opens on its own whenever I receive a new email!

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 15-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,3

        1 2,3 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 492

     

    Video Information: ⓘ

        Intel Iris Pro

        NVIDIA GeForce GT 750M - VRAM: 2048 MB

            HP P222va 1920 x 1080

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G31) - Time since boot: about 2 days

     

    Disk Information: ⓘ

        APPLE SSD SM0512F disk0 : (500,28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 496.30 GB (107.79 GB free)

                Core Storage: disk0s2 499.42 GB Online

     

    USB Information: ⓘ

        HGST TOURO Mobile 1 TB

            EFI (disk2s1) <not mounted> : 210 MB

            ChronoSync Bootable Backup (disk2s2) /Volumes/ChronoSync Bootable Backup 1 : 999.86 GB (318.97 GB free)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Elite Silicon USB Audio Device

        Hewlett-Packard HP LaserJet Professional P 1102w

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

            Apple Inc. Thunderbolt to Gigabit Ethernet Adapter

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Library/Extensions

        [loaded]    com.intel.kext.intelhaxm (6.0.1 - SDK 10.9 - 2016-08-23) [Support]

        [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.7 (26999) - SDK 10.4 - 2016-08-23) [Support]

     

            /Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 (26999) - SDK 10.4 - 2016-06-24) [Support]

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 (26999) - SDK 10.5 - 2016-06-24) [Support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.7 (26999) - SDK 10.4 - 2016-06-24) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Cycling74.driver.Soundflower (1.5.1 - 2016-08-31) [Support]

        [loaded]    com.eltima.ElmediaPlayer.kext (1.0 - SDK 10.4 - 2016-08-31) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    145 Apple tasks

        [running]    86 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    44 Apple tasks

        [loaded]    153 Apple tasks

        [running]    93 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-09-01) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (2016-07-11) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-06-16) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

        [loaded]    com.hp.help.tocgenerator.plist (2009-07-29) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-12-06) [Support]

        [running]    com.parallels.mobile.prl_deskctl_agent.launchagent.plist (2015-04-04) [Support]

        [not loaded]    com.teamviewer.teamviewer.plist (2016-07-06) [Support]

        [not loaded]    com.teamviewer.teamviewer_desktop.plist (2016-07-06) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-08-30) [Support]

        [running]    com.adobe.agsservice.plist (2016-08-13) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-29) [Support]

        [running]    com.eltima.ElmediaPlayer.daemon.plist (2013-12-04) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-09-02) [Support]

        [loaded]    com.intel.haxm.plist (2015-11-16) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-07-01) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-12-06) [Support]

        [running]    com.parallels.mobile.dispatcher.launchdaemon.plist (2015-04-04) [Support]

        [loaded]    com.parallels.mobile.kextloader.launchdaemon.plist (2015-04-04)

        [running]    com.seagate.TBDecorator.plist (2013-10-12) [Support]

        [loaded]    com.teamviewer.Helper.plist (2016-07-06) [Support]

        [not loaded]    com.teamviewer.teamviewer_service.plist (2016-07-06) [Support]

        [loaded]    net.tunnelblick.tunnelblick.tunnelblickd.plist (2016-08-27) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2016-02-10) [Support]

        [loaded]    com.parallels.mobile.startgui.launchagent.plist (2015-04-05) [Support]

        [running]    com.spotify.webhelper.plist (2016-09-02) [Support]

        [loaded]    net.tunnelblick.tunnelblick.LaunchAtLogin.plist (2016-08-25) [Support]

     

    User Login Items: ⓘ

        ChronoSync Scheduler    Application  (/Applications/ChronoSync.app/Contents/Library/LoginItems/ChronoSync Scheduler.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

        Parallels Toolbox    Application  (/Applications/Parallels Toolbox.app)

     

    Internet Plug-ins: ⓘ

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        Unity Web Player: UnityPlayer version 4.5.3f3 - SDK 10.6 (2014-08-18) [Support]

        Default Browser: 601 - SDK 10.11 (2016-08-23)

        Flip4Mac WMV Plugin: 3.2.0.16  - SDK 10.8 (2013-12-04) [Support]

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-08-30) [Support]

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-04-05) [Support]

        QuickTime Plugin: 7.7.3 (2016-08-23)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        PanasonicDrmPlugin_2_1: 2.0.3.0 - SDK 10.6 (2015-03-27) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]

        SharePointBrowserPlugin: 14.5.3 - SDK 10.6 (2015-07-22) [Support]

        JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-26) Check version

     

    User internet Plug-ins: ⓘ

        WebEx64: 1.0 - SDK 10.6 (2014-03-14) [Support]

        ZoomUsPlugIn: 3.5.53922.0620 - SDK 10.11 (2016-06-28) [Support]

     

    Safari Extensions: ⓘ

        Open in Internet Explorer - Parallels - http://www.parallels.com (2016-02-24)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-29) [Support]

        Flip4Mac WMV (2013-03-29) [Support]

        HP Scanjet (2009-11-13) [Support]

        Java (2016-07-26) [Support]

        MediaLink (2015-01-02) [Support]

        Paragon NTFS for Mac ® OS X (2016-08-11) [Support]

        Seagate Dashboard for Mac OSX (2016-06-28) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Macintosh HD: Disk size: 496.30 GB Disk used: 388.51 GB

        Destinations:

            TM [Local]

            Total size: 999.86 GB

            Total number of backups: 27

            Oldest backup: 16.3.2016 6:29 PM

            Last backup: 22.8.2016 1:35 PM

            Size of backup disk: Too small

                Backup size 999.86 GB < (Disk used 388.51 GB X 3)

     

    Top Processes by CPU: ⓘ

            16%    kernel_task

            12%    ChronoAgentLocal

            7%    Microsoft Outlook

            4%    WindowServer

            4%    eclipse

     

    Top Processes by Memory: ⓘ

        1.16 GB    kernel_task

        688 MB    eclipse

        672 MB    firefox

        459 MB    softwareupdated

        344 MB    mdworker(19)

     

    Virtual Memory Information: ⓘ

        385 MB    Free RAM

        16.00 GB    Used RAM (8.34 GB Cached)

        470 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 5, 2016, 12:10:21 PM    /Library/Logs/DiagnosticReports/WinZip_2016-09-05-121021_[redacted].hang

            /Applications/WinZip.app/Contents/MacOS/WinZip

        Sep 5, 2016, 11:14:35 AM    ~/Library/Logs/DiagnosticReports/QuickLookSatellite_2016-09-05-111435_[redacted ].crash

            /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/XPCServices/QuickLookSatellite.xpc/Contents/MacOS/QuickLookSatellit e

        Sep 4, 2016, 11:38:36 AM    /Library/Logs/DiagnosticReports/firefox_2016-09-04-113836_[redacted].cpu_resour ce.diag [Details]

            /Applications/Firefox.app/Contents/MacOS/firefox

        Sep 4, 2016, 09:40:43 AM    Self test - passed