Mel RG8
Level 1 (8 points)
Mac OS X

Q: Cannot open Adobe acrobat

I have always used Adobe Acrobat as my default for pdf documents, but after using the RightSignature Site to electronically sign a document, Adobe will not open.

I have reloaded Adobe reader DC and rebooted, but to no avail.

If I sign on as a guest user it works fine but not in Safe mode (suggestions I saw from a previous query)

MacBook Air (13-inch Mid 2012), OS X Mavericks (10.9.5)

Posted on Sep 4, 2016 8:25 PM

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Mel RG8

Q: Cannot open Adobe acrobat

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Sep 5, 2016 8:26 AM in response to Mel RG8
    Level 9 (69,536 points)
    iTunes
    Sep 5, 2016 8:26 AM in response to Mel RG8

    Might be a corrupt .plist.

     

    Do a backup, preferably 2 backups on 2 separate drives.

     

    Quit the application.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library. Then go to Preferences/com.adobe.Reader.plist.  Move the .plist to your desktop.

     

    Restart the computer, open the application, and test. If it works okay, delete the plist from the desktop.

     

    If the application is the same, return the .plist to where you got it from, overwriting the newer one.

     

    Thanks to leonie for some information contained in this.

  • by Mel RG8,

    Mel RG8 Mel RG8 Sep 5, 2016 11:01 PM in response to Eric Root
    Level 1 (8 points)
    Mac OS X
    Sep 5, 2016 11:01 PM in response to Eric Root

    Thanks for the reply, I tried moving the plist as suggested but no change, then I also moved the Adobe folder (a suggestion from elsewhere) and bingo, back in business!

     

    Thanks for the help.

  • by Eric Root,

    Eric Root Eric Root Sep 6, 2016 7:58 AM in response to Mel RG8
    Level 9 (69,536 points)
    iTunes
    Sep 6, 2016 7:58 AM in response to Mel RG8

    You are welcome. It might help others if you would post an explanation of what folder you moved where.