Q: Trying to get screen repair in France on iPhone bought in Canada
I broke the screen on my iPhone 6. It was my fault, it is out of warranty, and I did not have AppleCare. I bought it in Canada, and I am now based in France for an extended period so I want to get it fixed here. I filled out the product repair form on apple.fr. First nasty surprise: although it says that screen repairs should cost 127.10 euros for an iPhone 6 without AppleCare+, the "devis rapide" says that my repair will cost: 237,50 € + taxes, frais d’expédition et de manutention. Which is pretty steep. Second problem: when I enter my address (near the Swiss border, very close to Geneva) for them to send me a box so I can ship them my phone for repairs, I get the error message:
Il n’est pas possible d’effectuer de réparation dans cette région. Choisissez une autre solution. (addrapi.08)
So apparently I cannot mail it in at all from where I live. I am wondering whether this is because I bought the phone in Canada, or because I live in a "remote" part of France (though nearly a suburb of a major Swiss city and very well served by La Poste and all major package delivery companies)? I am also wondering whether I will be able to get my screen repaired if I take it to the Apple Store in Geneva, or whether its Canadian purchase point will also be a problem there (or also make the repair cost twice as much there)? I believe there is no difference whatsoever between an iPhone 6 bought in Canada and one bought in France or Switzerland (except the power adapter plug in the box) so I am puzzled that this should be a problem. Does anyone have relevant experience?
iPhone 6, iOS 9.3.5
Posted on Sep 5, 2016 9:21 AM