j_52

Q: iPhone won't delete an email from Apple

I received an email from Apple on my iPhone 6, an advertisement, a few weeks ago, it looks legit but I can not delete it. I have been able to delete all other emails but this one. A message pops up that says it could not be moved to the mailbox trash. Any advice would be appreciated..thank you in advance.

iPhone 6

Posted on Sep 5, 2016 1:45 PM

Close

Q: iPhone won't delete an email from Apple

  • All replies
  • Helpful answers

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Sep 5, 2016 1:50 PM in response to j_52
    Level 8 (37,864 points)
    Mac OS X
    Sep 5, 2016 1:50 PM in response to j_52

    It sounds like the mail wasn't from Apple, but from someone pretending to be Apple, and they put some code in it so it isn't treated as a real email. Who is your email provider? You can try going to their webmail from your computer and see if you can delete it there.