dgs6
Level 1 (5 points)
iPod

Q: itunes did not install.

I downloaded itunes to my Win 7 laptop, but it did not install. I am unable to locate the installer file on my laptop. The Website will not allow me to download itunes again. How do I locate and run the itunes installer?

Windows Laptop, Windows 7

Posted on Sep 5, 2016 8:53 AM

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dgs6

Q: itunes did not install.

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  • Helpful answers

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Sep 5, 2016 11:16 AM in response to dgs6
    Level 8 (38,066 points)
    Mac OS X
    Sep 5, 2016 11:16 AM in response to dgs6

    Did you download it here?

     

    https://www.apple.com/itunes/

     

    I don't know why the website would prevent another download.  Try refreshing the web page showing the download.  It's possible your web browser has some feature that prevents downloading the same item again.

     

    In your web browser (whatever you are using), there should be a list of recent downloads.  Usually, you can right-click on an item that was downloaded, and choose to show that downloaded file in your file manager.

  • by dgs6,

    dgs6 dgs6 Sep 5, 2016 12:12 PM in response to Kenichi Watanabe
    Level 1 (5 points)
    iPod
    Sep 5, 2016 12:12 PM in response to Kenichi Watanabe

    Yes - that is the site for the download.

    I clicked on install because that was the only option shown besides cancel.

    The installer never appeared on my screen.

    A search of all files modified at the time only showed a dat file from RelevantKnowledge - no itunes installer.

    A search of my entire drive did not show anything related to itunes.

    I used Firefox for the download attempt. After the attempt I saw a thanks for downloading itunes screen. I tried to download twice more. As soon as I clicked download, the screen cycled to the thanks for downloading itunes screen.

    I tried to download using IE, As soon as I clicked download, the screen cycled to the thanks for downloading itunes screen.

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Sep 5, 2016 1:10 PM in response to dgs6
    Level 8 (38,066 points)
    Mac OS X
    Sep 5, 2016 1:10 PM in response to dgs6

    Since this problem is not specifically related to using an iPod, I requested that your topic be moved to the iTunes for Windows forum category, where it might be seen by users with more expertise in using iTunes under Windows.

  • by turingtest2,

    turingtest2 turingtest2 Sep 5, 2016 4:15 PM in response to dgs6
    Level 10 (84,839 points)
    iTunes
    Sep 5, 2016 4:15 PM in response to dgs6

    For general advice see Troubleshooting issues with iTunes for Windows updates. Start with Missing MSI errors.

     

     

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

     

    Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with third party software.

     

     

     

    Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

     

     

     

    tt2