michelangelofincesca

Q: Recent security patch September 2 2016

Folks, has anyone else found that their Apple Mail on El Capitan since the recent software patch is causing it to permanently crash?

Ever since the update, no email! Crash reports are being sent to apple with description.  And various "on-line" fix suggestions tried, even the [CMND]+[R] reinstall of the OS, but no change.  So what does one do when the OS reinstall doesn't smother the fault?

Whilst we may have ipads and phones, there is always the need for Mail on the desktop...

 

I Do hope one of you awesome software gurus knows what to do, I'm all outta thinking.....

 

Forever hopeful.....

 

M

OBS Mac Pro (Early 2008), OS X Mavericks (10.9.2)

Posted on Sep 5, 2016 8:06 PM

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Q: Recent security patch September 2 2016

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  • by Eric Root,

    Eric Root Eric Root Sep 5, 2016 8:50 PM in response to michelangelofincesca
    Level 9 (69,991 points)
    iTunes
    Sep 5, 2016 8:50 PM in response to michelangelofincesca

    Do a backup, preferably 2 on 2 separate drives.

     

    Quit Mail.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

     

    Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

     

    If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

    Information learned from Linc Davis. Thanks to leonie for some information contained in this.

     

    Mail crashing

    Crashes/quits unexpectedly