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All replies
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Helpful answers
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Sep 6, 2016 5:06 AM in response to cometgirl1985by Ella Fitzgerald,Try to update via iTunes Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support
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Sep 6, 2016 5:10 AM in response to Ella Fitzgeraldby cometgirl1985,We tried that and received the error that it couldn't update. She has enough space and has even powered the phone off but texts are still not there and the phone won't update.
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Sep 6, 2016 5:10 AM in response to cometgirl1985by ckuan,If you did not have a backup, all the texts are gone.
If you have a backup, restore from that backup.
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Sep 6, 2016 5:17 AM in response to ckuanby cometgirl1985,We can't back up and update software. It's weird. How can we update?
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Sep 6, 2016 5:47 AM in response to cometgirl1985by ckuan,Why can't you backup to computer iTunes?
Do you have the latest computer iTunes?
You'll need version 12.3.x or later (The latest at the moment is 12.4.3)