Q: ipad will not restore

Sorry to hear. These are the only steps you can take:

If you forgot the Passcode:

https://support.apple.com/en-us/HT204306

Try the information in this support document again. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you put the device into Recovery Mode, it should not prompt you for a passcode, and should restore the device to factory.

Erase your device with recovery mode

If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
2. While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.
   
3. When you see the option to Restore or Update, choose Restore.
   
   iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
   
   
4. Wait for the process to finish. Then you can set up and use your device.

Get more help

If you can’t force restart or use recovery mode because of broken buttons, contact Apple Support.