ianringer

Q: Failure to download updates

Hello All.

 

I have automatic updates to various - Garmin, MS Office for instance. Lately, these have not downloaded with a message saying that the installer has failed. Is it possible that my Mac is blocking these installations?

 

Any help would be gratefully received. Thank you.

 

Ian

Posted on Sep 6, 2016 9:48 AM

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Q: Failure to download updates

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  • Helpful answers

  • by rkaufmann87,Helpful

    rkaufmann87 rkaufmann87 Sep 7, 2016 3:25 AM in response to ianringer
    Level 9 (58,088 points)
    Photos for Mac
    Sep 7, 2016 3:25 AM in response to ianringer

    Please post an EtreCheck report of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it to your reply to this post.

     

    If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.

  • by ianringer,

    ianringer ianringer Sep 7, 2016 3:27 AM in response to rkaufmann87
    Level 1 (4 points)
    Desktops
    Sep 7, 2016 3:27 AM in response to rkaufmann87

    Thank you very much. I have pasted the Etrecheck report below.


    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-07 11:26:50

    Download EtreCheck from https://etrecheck.com

    Runtime 4:26

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Failure to download and install software updates

     

    Hardware Information:

        iMac (20-inch, Early 2009)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac9,1

        1 2.66 GHz Intel Core 2 Duo CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information:

        NVIDIA GeForce 9400 - VRAM: 256 MB

            iMac 1680 x 1050

     

    System Software:

        OS X El Capitan 10.11.6 (15G31) - Time since boot: about one day

     

    Disk Information:

        Hitachi HDT721064SLA360 disk0 : (640.14 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 639.28 GB (528.46 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-ST DVDRW  GA11N   ()

     

    USB Information:

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple, Inc. Keyboard Hub

            Apple Inc. Apple Keyboard

        Apple Inc. Built-in iSight

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Startup Items:

        HW_CreateNetwork: Path: /Library/StartupItems/HW_CreateNetwork

        HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents:

        [failed]    com.apple.quicklook.plist (2016-02-05)

        [failed]    com.apple.quicklook.ui.helper.plist (2016-02-05)

        [not loaded]    9 Apple tasks

        [loaded]    146 Apple tasks

        [running]    66 Apple tasks

        [killed]    15 Apple tasks

        15 processes killed due to insufficient RAM

     

    System Launch Daemons:

        [not loaded]    45 Apple tasks

        [loaded]    154 Apple tasks

        [running]    85 Apple tasks

        [killed]    7 Apple tasks

        7 processes killed due to insufficient RAM

     

    Launch Agents:

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-31) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-28) [Support]

        [running]    com.protectworks.AntiVirus.plist (2015-09-17) [Support]

        [failed]    com.trusteer.rapport.rapportd.plist (2016-07-18) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-31) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-31) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-29) [Support]

        [running]    com.fitbit.galileod.plist (2013-10-22) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-07-28) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-05-22) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-10-08) [Support]

        [running]    com.protectworks.AntiVirus.plist (2015-09-17) [Support]

        [running]    com.trusteer.rooks.rooksd.plist (2016-07-18) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.ARM.[...].plist (2010-02-02) [Support]

        [loaded]    com.f-secure.sync.BTCloud.plist (2013-10-02) [Support]

        [loaded]    com.macpaw.CleanMyMac.helperTool.plist (2010-04-21) [Support]

        [failed]    com.macpaw.CleanMyMac.volumeWatcher.plist (2010-04-21) [Support]

        [loaded]    com.spotify.webhelper.plist (2013-09-29) [Support]

     

    User Login Items:

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        SpeechSynthesisServer    Application  (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

        Garmin Express Service    Application  (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

        Amazon Drive    Application  (/Applications/Amazon Drive.app)

        Photo Stream URL    SMLoginItem  (/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

        MemoryCleanHelper    SMLoginItem  (/Applications/Memory Clean.app/Contents/Library/LoginItems/MemoryCleanHelper.app)

     

    Internet Plug-ins:

        JavaAppletPlugin: 15.0.1 - SDK 10.11 (2012-08-20) Check version

        Google Earth Web Plug-in: 6.0 (2011-05-17) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-09)

        Flip4Mac WMV Plugin: 2.3.6.5 (2010-11-23) [Support]

        AdobePDFViewerNPAPI: 15.017.20050 - SDK 10.11 (2016-07-28) [Support]

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-29) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-04-27) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-09)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-29) [Support]

        iPhotoPhotocast: 7.0 (2010-03-31)

        SharePointBrowserPlugin: 14.5.7 - SDK 10.6 (2015-10-16) [Support]

        AdobePDFViewer: 15.017.20050 - SDK 10.11 (2016-07-28) [Support]

        GarminGpsControl: 4.2.0.0 - SDK 10.8 (2014-03-31) [Support]

        EPPEX Plugin: 10.0 (2012-05-25) [Support]

        DirectorShockwave: 11.5.8r612 (2010-09-21) [Support]

     

    Safari Extensions:

        AdBlock - BetaFish, Inc. - https://getadblock.com (2015-09-26)

        GMail Counter - Elia Cereda - http://elix14.altervista.org/Extensions/GMail%20Counter/ (2010-10-07)

     

    3rd Party Preference Panes:

        Flash Player (2016-06-29) [Support]

        Flip4Mac WMV (2010-11-23) [Support]

        Trusteer Endpoint Protection (2016-08-02) [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Macintosh HD: Disk size: 639.28 GB Disk used: 110.81 GB

        Destinations:

            Backup [Local]

            Total size: 319.73 GB

            Total number of backups: 136

            Oldest backup: 18/05/2012, 21:07

            Last backup: 10/06/2014, 21:00

            Size of backup disk: Too small

                Backup size 319.73 GB < (Disk used 110.81 GB X 3)

     

    Top Processes by CPU:

             2%    WindowServer

             1%    kernel_task

             0%    fontd

             0%    notifyd

             0%    launchd

     

    Top Processes by Memory:

        571 MB    kernel_task

        393 MB    RdrCEF helper(12)

        172 MB    com.apple.WebKit.WebContent(3)

        172 MB    Safari

        164 MB    mdworker(12)

     

    Virtual Memory Information:

        81 MB    Free RAM

        4.17 GB    Used RAM (886 MB Cached)

        157 MB    Swap Used

     

    Diagnostics Information:

        Sep 7, 2016, 09:02:10 AM    ~/Library/Logs/DiagnosticReports/CleanMyMacHelperTool_2016-09-07-090210_[redact ed].crash

            /Users/USER/Library/Application Support/CleanMyMac/CleanMyMacHelperTool

        Sep 6, 2016, 06:06:34 PM    /Library/Logs/DiagnosticReports/AppLM_2016-09-06-180634_[redacted].cpu_resource .diag [Details]

            /Users/USER/Library/Application Support/Ratplee/Ratplee.app/Contents/MacOS/AppLM

        Sep 6, 2016, 09:08:29 AM    /Library/Logs/DiagnosticReports/AppLM_2016-09-06-090829_[redacted].cpu_resource .diag [Details]

        Sep 6, 2016, 02:05:28 AM    Self test - passed

        Sep 5, 2016, 03:57:13 PM    ~/Library/Logs/DiagnosticReports/CleanMyMacHelperTool_2016-09-05-155713_[redact ed].crash

        Sep 5, 2016, 11:04:05 AM    /Library/Logs/DiagnosticReports/AppLM_2016-09-05-110405_[redacted].cpu_resource .diag [Details]

        Sep 4, 2016, 05:13:05 PM    ~/Library/Logs/DiagnosticReports/CleanMyMacHelperTool_2016-09-04-171305_[redact ed].crash

        Sep 4, 2016, 03:08:18 PM    /Library/Logs/DiagnosticReports/AppLM_2016-09-04-150818_[redacted].cpu_resource .diag [Details]

        Sep 4, 2016, 01:36:46 PM    /Library/Logs/DiagnosticReports/AppLM_2016-09-04-133646_[redacted].cpu_resource .diag [Details]

     

    Files deleted by EtreCheck:

        Sep 7, 2016, 09:58:58 AM - ~/Library/LaunchAgents/Ratplee.AppVemoral.plist

        Sep 7, 2016, 09:58:58 AM - ~/Library/LaunchAgents/Ratplee.btvlit.plist

        Sep 7, 2016, 09:58:58 AM - ~/Library/LaunchAgents/Ratplee.dolnwoad.plist

        Sep 7, 2016, 09:58:58 AM - ~/Library/LaunchAgents/Ratplee.uadpte.plist

        Sep 7, 2016, 09:58:58 AM - ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist

        Sep 7, 2016, 09:58:58 AM - ~/Library/LaunchAgents/com.jdibackup.JustCloud.backupstart.plist

        Sep 7, 2016, 09:58:58 AM - ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist

        Sep 7, 2016, 09:58:58 AM - ~/Library/LaunchAgents/downloadspeedtester.notification.plist

        Sep 7, 2016, 09:58:58 AM - ~/Library/Caches/com.apple.Safari/Extensions/Ratplee.safariextension

        Sep 7, 2016, 09:58:58 AM - ~/Library/Safari/Extensions/Ratplee.safariextz

  • by John Galt,

    John Galt John Galt Sep 7, 2016 5:47 AM in response to ianringer
    Level 8 (48,385 points)
    Mac OS X
    Sep 7, 2016 5:47 AM in response to ianringer

    "CleanMyMac" and "Trusteer" will prevent a Mac from working properly. Read below.

     


     

    To remove CleanMyMac 3 itself, use its Uninstaller module, followed by these additional steps:

     

    • Remove the file ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

      • To navigate to that file, copy and paste the following line into the Finder's Go menu > Go To Folder...

    ~/Library/LaunchAgents/

      • Locate the following file and drag it to the Trash:

    com.macpaw.CleanMyMac3.Scheduler.plist

    • Then, open  (Apple menu) > System Preferences > Users & Groups > Login Items.
    • Select the item CleanMyMac3 Menu
    • Click the [—] (minus) button.
    • Restart your Mac.

     

    Beware that reinstalling OS X alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system. To recover from the effects of having used it to modify OS X, the additional software you require and the essential files you need, follow the applicable recovery procedure below:

     

    • If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot OS X Recovery, and at the Mac OS X Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
    • If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Use Time Machine to back up or restore your Mac.
      • The recovery procedure will require that you erase the Mac using OS X Recovery, and then create a new User Account whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
      • To erase and install OS X read How to reinstall OS X on your Mac.
        • Follow the instructions in that document under Erase your drive and install OS X.
        • Then, follow the procedure in Move your content to a new Mac.
        • When asked how you want to transfer your information, select Transfer from a Mac, Time Machine backup, or startup disk.
        • Under Select the Information to Transfer, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
      • Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
      • "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.