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Helpful answers
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Sep 7, 2016 3:25 AM in response to ianringerby rkaufmann87,★HelpfulPlease post an EtreCheck report of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it to your reply to this post.
If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.
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Sep 7, 2016 3:27 AM in response to rkaufmann87by ianringer,Thank you very much. I have pasted the Etrecheck report below.
EtreCheck version: 3.0.3 (307)
Report generated 2016-09-07 11:26:50
Download EtreCheck from https://etrecheck.com
Runtime 4:26
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Failure to download and install software updates
iMac (20-inch, Early 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac9,1
1 2.66 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1680 x 1050
OS X El Capitan 10.11.6 (15G31) - Time since boot: about one day
Hitachi HDT721064SLA360 disk0 : (640.14 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 639.28 GB (528.46 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GA11N ()
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Inc. Built-in iSight
Mac App Store and identified developers
HW_CreateNetwork: Path: /Library/StartupItems/HW_CreateNetwork
HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver
Startup items are obsolete in OS X Yosemite
[failed] com.apple.quicklook.plist (2016-02-05)
[failed] com.apple.quicklook.ui.helper.plist (2016-02-05)
[not loaded] 9 Apple tasks
[loaded] 146 Apple tasks
[running] 66 Apple tasks
[killed] 15 Apple tasks
15 processes killed due to insufficient RAM
[not loaded] 45 Apple tasks
[loaded] 154 Apple tasks
[running] 85 Apple tasks
[killed] 7 Apple tasks
7 processes killed due to insufficient RAM
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-31) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-28) [Support]
[running] com.protectworks.AntiVirus.plist (2015-09-17) [Support]
[failed] com.trusteer.rapport.rapportd.plist (2016-07-18) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-31) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-31) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-29) [Support]
[running] com.fitbit.galileod.plist (2013-10-22) [Support]
[loaded] com.google.keystone.daemon.plist (2016-07-28) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-05-22) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2015-10-08) [Support]
[running] com.protectworks.AntiVirus.plist (2015-09-17) [Support]
[running] com.trusteer.rooks.rooksd.plist (2016-07-18) [Support]
[loaded] com.adobe.ARM.[...].plist (2010-02-02) [Support]
[loaded] com.f-secure.sync.BTCloud.plist (2013-10-02) [Support]
[loaded] com.macpaw.CleanMyMac.helperTool.plist (2010-04-21) [Support]
[failed] com.macpaw.CleanMyMac.volumeWatcher.plist (2010-04-21) [Support]
[loaded] com.spotify.webhelper.plist (2013-09-29) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
Amazon Drive Application (/Applications/Amazon Drive.app)
Photo Stream URL SMLoginItem (/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
MemoryCleanHelper SMLoginItem (/Applications/Memory Clean.app/Contents/Library/LoginItems/MemoryCleanHelper.app)
JavaAppletPlugin: 15.0.1 - SDK 10.11 (2012-08-20) Check version
Google Earth Web Plug-in: 6.0 (2011-05-17) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-09)
Flip4Mac WMV Plugin: 2.3.6.5 (2010-11-23) [Support]
AdobePDFViewerNPAPI: 15.017.20050 - SDK 10.11 (2016-07-28) [Support]
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-29) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-04-27) [Support]
QuickTime Plugin: 7.7.3 (2016-07-09)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-29) [Support]
iPhotoPhotocast: 7.0 (2010-03-31)
SharePointBrowserPlugin: 14.5.7 - SDK 10.6 (2015-10-16) [Support]
AdobePDFViewer: 15.017.20050 - SDK 10.11 (2016-07-28) [Support]
GarminGpsControl: 4.2.0.0 - SDK 10.8 (2014-03-31) [Support]
EPPEX Plugin: 10.0 (2012-05-25) [Support]
DirectorShockwave: 11.5.8r612 (2010-09-21) [Support]
AdBlock - BetaFish, Inc. - https://getadblock.com (2015-09-26)
GMail Counter - Elia Cereda - http://elix14.altervista.org/Extensions/GMail%20Counter/ (2010-10-07)
Flash Player (2016-06-29) [Support]
Flip4Mac WMV (2010-11-23) [Support]
Trusteer Endpoint Protection (2016-08-02) [Support]
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 639.28 GB Disk used: 110.81 GB
Destinations:
Backup [Local]
Total size: 319.73 GB
Total number of backups: 136
Oldest backup: 18/05/2012, 21:07
Last backup: 10/06/2014, 21:00
Size of backup disk: Too small
Backup size 319.73 GB < (Disk used 110.81 GB X 3)
2% WindowServer
1% kernel_task
0% fontd
0% notifyd
0% launchd
571 MB kernel_task
393 MB RdrCEF helper(12)
172 MB com.apple.WebKit.WebContent(3)
172 MB Safari
164 MB mdworker(12)
81 MB Free RAM
4.17 GB Used RAM (886 MB Cached)
157 MB Swap Used
Sep 7, 2016, 09:02:10 AM ~/Library/Logs/DiagnosticReports/CleanMyMacHelperTool_2016-09-07-090210_[redact ed].crash
/Users/USER/Library/Application Support/CleanMyMac/CleanMyMacHelperTool
Sep 6, 2016, 06:06:34 PM /Library/Logs/DiagnosticReports/AppLM_2016-09-06-180634_[redacted].cpu_resource .diag [Details]
/Users/USER/Library/Application Support/Ratplee/Ratplee.app/Contents/MacOS/AppLM
Sep 6, 2016, 09:08:29 AM /Library/Logs/DiagnosticReports/AppLM_2016-09-06-090829_[redacted].cpu_resource .diag [Details]
Sep 6, 2016, 02:05:28 AM Self test - passed
Sep 5, 2016, 03:57:13 PM ~/Library/Logs/DiagnosticReports/CleanMyMacHelperTool_2016-09-05-155713_[redact ed].crash
Sep 5, 2016, 11:04:05 AM /Library/Logs/DiagnosticReports/AppLM_2016-09-05-110405_[redacted].cpu_resource .diag [Details]
Sep 4, 2016, 05:13:05 PM ~/Library/Logs/DiagnosticReports/CleanMyMacHelperTool_2016-09-04-171305_[redact ed].crash
Sep 4, 2016, 03:08:18 PM /Library/Logs/DiagnosticReports/AppLM_2016-09-04-150818_[redacted].cpu_resource .diag [Details]
Sep 4, 2016, 01:36:46 PM /Library/Logs/DiagnosticReports/AppLM_2016-09-04-133646_[redacted].cpu_resource .diag [Details]
Sep 7, 2016, 09:58:58 AM - ~/Library/LaunchAgents/Ratplee.AppVemoral.plist
Sep 7, 2016, 09:58:58 AM - ~/Library/LaunchAgents/Ratplee.btvlit.plist
Sep 7, 2016, 09:58:58 AM - ~/Library/LaunchAgents/Ratplee.dolnwoad.plist
Sep 7, 2016, 09:58:58 AM - ~/Library/LaunchAgents/Ratplee.uadpte.plist
Sep 7, 2016, 09:58:58 AM - ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist
Sep 7, 2016, 09:58:58 AM - ~/Library/LaunchAgents/com.jdibackup.JustCloud.backupstart.plist
Sep 7, 2016, 09:58:58 AM - ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist
Sep 7, 2016, 09:58:58 AM - ~/Library/LaunchAgents/downloadspeedtester.notification.plist
Sep 7, 2016, 09:58:58 AM - ~/Library/Caches/com.apple.Safari/Extensions/Ratplee.safariextension
Sep 7, 2016, 09:58:58 AM - ~/Library/Safari/Extensions/Ratplee.safariextz
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Sep 7, 2016 5:47 AM in response to ianringerby John Galt,"CleanMyMac" and "Trusteer" will prevent a Mac from working properly. Read below.
To remove CleanMyMac 3 itself, use its Uninstaller module, followed by these additional steps:
Remove the file ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist
- To navigate to that file, copy and paste the following line into the Finder's Go menu > Go To Folder...
~/Library/LaunchAgents/
- Locate the following file and drag it to the Trash:
com.macpaw.CleanMyMac3.Scheduler.plist
- Then, open (Apple menu) > System Preferences > Users & Groups > Login Items.
- Select the item CleanMyMac3 Menu
- Click the [—] (minus) button.
- Restart your Mac.
Beware that reinstalling OS X alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system. To recover from the effects of having used it to modify OS X, the additional software you require and the essential files you need, follow the applicable recovery procedure below:
- If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot OS X Recovery, and at the Mac OS X Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
- If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Use Time Machine to back up or restore your Mac.
- The recovery procedure will require that you erase the Mac using OS X Recovery, and then create a new User Account whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
- To erase and install OS X read How to reinstall OS X on your Mac.
- Follow the instructions in that document under Erase your drive and install OS X.
- Then, follow the procedure in Move your content to a new Mac.
- When asked how you want to transfer your information, select Transfer from a Mac, Time Machine backup, or startup disk.
- Under Select the Information to Transfer, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
- Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
- "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.