kcbabi
Level 1 (4 points)
Photos for Mac

Q: Photo not importing photos from iphone 6s

My Macbook (Mid 2010) is running El Capitan 10.11.6 and Photo (version 1.5 - using an iphone 6s (iOS 9.3.5)

 

When i plug my phone in, and go to import (in Photos) it shows I have 900+ new images to import.  I tried selecting the 250 I wanted to import and clicked 'Import'.  Although it said it was importing, nothing happened for over 30 mins.  Decided to force quit Photo.

 

Had a good look around discussion forums (Apple) and tried to rebuild my library which I have done.  I just connected my phone again and decided to try and import 45 pics - same thing - it says importing but nothing happens.  The thumbnails also do not load at import screen instead I have grey boxes with rectangles inside.

 

I cannot get my Macbook to import any photos and need to take some off so that I can have them on here - sentimental reasons.

 

Can anyone offer any help at all?  Thanks in advance.

Posted on Sep 6, 2016 8:42 AM

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kcbabi

Q: Photo not importing photos from iphone 6s

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  • Helpful answers

  • by léonie,

    léonie léonie Sep 6, 2016 9:45 AM in response to kcbabi
    Level 10 (105,183 points)
    iLife
    Sep 6, 2016 9:45 AM in response to kcbabi

    There may be a problem with your Photos Library.  Have you tried to import from your iPhone using the standard Image Capture application?  If Image Capture can import the photos to a folder, you can then try to import from this folder to your Photos Library.

  • by kcbabi,

    kcbabi kcbabi Sep 6, 2016 10:02 AM in response to léonie
    Level 1 (4 points)
    Photos for Mac
    Sep 6, 2016 10:02 AM in response to léonie

    I Haven't tried that thank you.

     

    i've just shared the images on iCloud and trying to work around it that way for now.

     

    Is Image Capture a preloaded app or will I have to download that?

  • by léonie,

    léonie léonie Sep 6, 2016 10:11 AM in response to kcbabi
    Level 10 (105,183 points)
    iLife
    Sep 6, 2016 10:11 AM in response to kcbabi

    Image Capture should be in your Applications folder. It comes with every Mac as the standard application to import photos or to scan photos.  Because it is a standard application the name is different , depending on the primary system language set in the System Preferences on your Mac. But the icon will be the same, independent of the system language - a camera and a few pictures:

    Screen Shot 2016-09-06 at 19.09.41GMT.png

  • by kcbabi,

    kcbabi kcbabi Sep 6, 2016 10:18 AM in response to léonie
    Level 1 (4 points)
    Photos for Mac
    Sep 6, 2016 10:18 AM in response to léonie

    Thank you - will see how I get on.

     

    its so frustrating though not being able to just plug and go ... May be a Genius Bar appt