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Revolteh
Level 1 (4 points)
iCloud

Q: How can I download the backup on Mac and then restore it through iTunes?

The restore gest stuck on "Time remaining: estimating..." So I would like to download the backup on my Mac and then restore it through iTunes.

iPhone 6s, iOS 9.3.5

Posted on Sep 6, 2016 1:08 PM

by Revolteh,Solvedanswer
Revolteh Revolteh
Level 1 (4 points)
iCloud
A:

Apparently, I got it working after a couple of phone restarts. After a 15 minutes long wait, it showed 40 minutes remaining estimate and the progress bar is increasing.

Posted on Sep 6, 2016 1:33 PM

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Revolteh

Q: How can I download the backup on Mac and then restore it through iTunes?

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  • Helpful answers

  • by zinacef,

    zinacef zinacef Sep 6, 2016 1:16 PM in response to Revolteh
    Level 4 (2,824 points)
    Applications
    Sep 6, 2016 1:16 PM in response to Revolteh

    This may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail.  To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, tap your device under Backups, then tap Delete Backup.  Then go back and turn iCloud Backup back on and try backing up again.

     

    If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail.  To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again.  If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again.  If it succeeds, turn some of your apps to On and try backing up again.  If it succeeds again, turn some more apps to On then try again; repeat this process until it fails.  Eventually you'll be able to locate the problem app and exclude it from your backup.

  • by Revolteh,

    Revolteh Revolteh Sep 6, 2016 1:20 PM in response to zinacef
    Level 1 (4 points)
    iCloud
    Sep 6, 2016 1:20 PM in response to zinacef

    How can you suggest to delete a backup?! I need that backup, I don't want to delete it.

     

    Also, the phone just got back from AppleCare, so I can't open the Settings app. Also, I'm not trying to back it up, I'm trying to restore it.

  • by zinacef,

    zinacef zinacef Sep 6, 2016 1:29 PM in response to Revolteh
    Level 4 (2,824 points)
    Applications
    Sep 6, 2016 1:29 PM in response to Revolteh

    Then go Contact - Official Apple Support

  • by Revolteh,Solvedanswer

    Revolteh Revolteh Sep 6, 2016 1:33 PM in response to zinacef
    Level 1 (4 points)
    iCloud
    Sep 6, 2016 1:33 PM in response to zinacef

    Apparently, I got it working after a couple of phone restarts. After a 15 minutes long wait, it showed 40 minutes remaining estimate and the progress bar is increasing.

  • by zinacef,

    zinacef zinacef Sep 6, 2016 2:40 PM in response to Revolteh
    Level 4 (2,824 points)
    Applications
    Sep 6, 2016 2:40 PM in response to Revolteh

    Glad to hear you got it resolved!