Janet Grogan
Level 1 (53 points)
iPhone

Q: Air printing lost

I'm now unable to air print from either of my iPhone or iPad, apparently since updating to IOS 9.3.5, although it could have been earlier, as I seldom print from either.  My printer is a Canon Pixma MG 7550, & I have had no problems with air printing on it in the past. The WLAN setting on the printer list is showing the correct router still, & I have no idea what else to check.  The printer is working fine wirelessly from my iMac.

Thank you.

Janet

Posted on Sep 5, 2016 3:12 PM

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Janet Grogan

Q: Air printing lost

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  • by sberman,

    sberman sberman Sep 5, 2016 3:30 PM in response to Janet Grogan
    Level 8 (38,694 points)
    Sep 5, 2016 3:30 PM in response to Janet Grogan

    Are you certain your iPhone is connected to the same Wi-Fi network as your printer (and your Mac)?

     

    Use AirPrint to print from your iPhone, iPad, or iPod touch - Apple Support

     

    Perhaps you turned off Wi-Fi on the iPhone.

  • by Janet Grogan,

    Janet Grogan Janet Grogan Sep 6, 2016 2:39 PM in response to sberman
    Level 1 (53 points)
    iPhone
    Sep 6, 2016 2:39 PM in response to sberman

    Yes I'm sure they're all on the same network, & had no problems up until yesterday.  Wi-fi turned on & showing the correct router address.  I've just found that I can't now scan on the printer since my iMac can't find the scanner (it's an all-in-one printer) though it can still find the printer for printing.  I'm thinking I haven't got an IOS - iPhone problem, but a dodgy printer.  Just off to find the guarantee to see if it's still covered.

     

    Thanks for your reply.

    Janet

  • by sberman,

    sberman sberman Sep 6, 2016 2:51 PM in response to Janet Grogan
    Level 8 (38,694 points)
    Sep 6, 2016 2:51 PM in response to Janet Grogan

    For what it's worth, in case it is the printer at fault (sounds likely), I had HP printers for many years in the LaserJet days.  For the past few years, I've used Epson printers and they have worked very well with my Apple gear (Macs and iOS devices).  I have no experience with Canon printers.

     

    (I have no financial interest in any of these printer companies).