satchfan
Level 1 (4 points)

Q: Apple TV keeps crashing NON-STOP!!!

We use Apple TV for all our TV watching in all rooms.  We bought them at separate times, but they are the same model.  We have Apple TV Software 6.2.1 and Resolution 720p.

 

Our Netflix and Hulu keeps crashing 3-4 times per show, and our music app crashes when playing songs, whether I am streaming it using Airplay from my iPhone or using the AppleTV app.

 

Our Apple TV just crashes and crashes and crashes!!!!!  YES!  I have restarted the Apple TV devices.  YES! I have unplugged the modem and router and plugged them back in (in the proper sequence).  YES!  Our wifi speed is fast enough: over 60 Mbs download & 15 Mbs upload.  YES!  I have reset our ALL of our Apple TV devices to factory settings and set them back up again as new.  I have done ALL of the usual advice for fixing the problem.

 

We are avid Apple fans but are getting sick of the constant crashing.  We can't get through one show without having it crash at least once.

Posted on Sep 17, 2015 12:10 PM

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satchfan

Q: Apple TV keeps crashing NON-STOP!!!

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  • by Tom Meade1,

    Tom Meade1 Tom Meade1 Sep 6, 2016 3:59 PM in response to MAV2016
    Level 2 (293 points)
    Apple TV
    Sep 6, 2016 3:59 PM in response to MAV2016

    I want to agree with you about the apps/developers - but oxmox11

    above's having trouble with Netflix - which is rock solid for me - but

    I'm on tv 3 (just before the current model). Wikipedia article leaves

    a question in my mind about Netflix on a 2nd gen device:

     

    "In the March 7, 2012 presentation that mainly dealt with the third generation iPad, Apple

    CEO Tim Cook announced a third version of the Apple TV. The new Apple TV is externally

    identical to the second generation model and includes a single-core A5 processor. It also

    supports 1080p content from iTunes and Netflix".

     

    Makes you wonder if changing your TV's resolution down to 720 might help.

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