curly1976

Q: I have iPhone 6 plus my App Store shows me a blank page

I Can someone please help me my App Store is not working on my iPhone 6 plus? I get a blank page, I hace logout of my Apple ID and log in and did a reset my settings

Posted on Jul 26, 2015 2:20 PM

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Q: I have iPhone 6 plus my App Store shows me a blank page

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  • by judysings,

    judysings judysings Jul 28, 2015 12:26 PM in response to curly1976
    Community Specialists
    Jul 28, 2015 12:26 PM in response to curly1976

    Hi curly1976,

    If you are having trouble connecting your iPhone 6 Plus to the iTunes Store, try the troubleshooting steps for your device in this resource:

    Advanced iTunes Store troubleshooting - Apple Support
    https://support.apple.com/en-us/HT203361

     

    • iPhone, iPad, and iPod touch: For best results accessing the iTunes Store on your iPhone, iPad, or iPod, be sure your iOS is up to date.
    • iOS: 
         
      1. From the home screen, tap Settings > General > Date & Time.
      2.  
      3. If the option exists, turn off Set Automatically.
      4.  
      5. Verify the time zone and time (in the status bar) are correct for where you are currently.
      6.  
      7. If not, adjust the incorrect setting accordingly.
      8.  
      9. If everything was correct and the option exists, turn on Set Automatically.
    • iOS: Restrictions can limit your ability to purchase some content. Check restrictions via SettingsGeneral > Restrictions if you're unsure about those settings.
    • New routers or a new Internet Service Provider (ISP) may limit your ability to connect to iTunes Store. Let your router manufacturer or your ISP know about the ports and servers in this article and confirm that they are compatible.

    If your issue is unresolved, contact Apple for support and to discuss your support coverage.

    Take care,

  • by jampachakar,

    jampachakar jampachakar Sep 7, 2016 2:11 AM in response to judysings
    Level 1 (8 points)
    iPhone
    Sep 7, 2016 2:11 AM in response to judysings

    Did whatever was mentioned. But no help.

  • by shweswap,

    shweswap shweswap Sep 7, 2016 5:40 AM in response to curly1976
    Level 1 (13 points)
    Sep 7, 2016 5:40 AM in response to curly1976

    Hey

    if all of this didnt help trying restoring the device via itunes that should take care of this

    ensure a backup is done .