CaptainBilliam

Q: Expired Password Woes

Hi,

 

I feel a need to point out that your expired password flow is rather broken.  Every now and then Apple will force me to reset my Apple password due to the old password expiring. 

 

When this happens, I'm prompted to reset my password on every single Apple product that I own.  My Mac, iPhone, and iPad all ask me to change my password.  When I change my password through the prompted flow on one of these devices, one of two things seem to happen:

 

  1. The other devices seem to be unaware that I changed my password.  I.e., if I update my password on my Mac, then when I access my iPhone it prompts me to enter in my new password - after doing so it sends me through the change password flow even though I just changed it.  Thus I end up having to change my password twice for no-apparent reason.
  2. The device flat out fails to sign-in with the password I just created.  I get a generic error stating "there was a problem" and the device refuses to sign-in.  This issue will persist until I physically reboot the device in order for it to take the new password, otherwise it never will and I'm locked out of all of my Apple services (iCloud, iTunes, etc.)

 

Another thing to note is that when a user's password is expired, the user is silently logged out of iMessage on all of their devices.  I think this is critical, for the user has no idea they've been logged out until they try to send messages - note that they're all failing, and debug the issue to discover they've been logged out.

 

This stuff is probably worth fixing.

MacBook Pro (Retina, 13-inch, Late 2013), OS X El Capitan (10.11.6)

Posted on Sep 6, 2016 11:18 PM

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Q: Expired Password Woes

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  • by LACAllen,Apple recommended

    LACAllen LACAllen Sep 7, 2016 8:26 AM in response to CaptainBilliam
    Level 5 (4,537 points)
    iCloud
    Sep 7, 2016 8:26 AM in response to CaptainBilliam

    I don't believe Apple ID passwords expire on a timeline.

     

    They are disabled whenever Apple's servers detect any suspicious behaviour in relation to your Apple ID. Such as too many attempts to sign in with the wrong password. This is for your protection and although annoying and troublesome, completely necessary in today's online environment. You may also have your password disabled if your password complexity doesn't meet the standard anymore. This would be for older legacy passwords.

     

    On # 1, when you change your password, most other "places" where you are signed in should "kick you out" and ask you to sign in again. See below for details on that.

     

    IMO, nothing to fix. This is security in place for your protection.

     

    FYI...

     

    Change your Apple ID password - Apple Support

    What to do after you change your Apple ID email address or password - Apple Support

     

    Screen Shot 2016-09-07 at 11.22.28 AM.png