HT204640: If your Apple Watch won't charge or it won't turn on

Learn about If your Apple Watch won't charge or it won't turn on
jenlars29

Q: Hi Sir / ma'am , Im jen .I have new iwatch just only use 3 times and now when i tried to charge even change the adaptor still doesn't charge :( ... only show the time and a red sign .. what will i do ? i try to reboot doesn't do anything still same t

Hi Sir / ma'am , Im jen .I have new iwatch just only use 3 times and now when i tried to charge even change the adaptor still doesn't charge ... only show the time and a red sign .. what will i do ? i try to reboot doesn't do anything still same thing time and a red sign..please help

Posted on Sep 7, 2016 8:34 AM

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Q: Hi Sir / ma'am , Im jen .I have new iwatch just only use 3 times and now when i tried to charge even change the adaptor still does ... more

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  • by léonie,

    léonie léonie Sep 7, 2016 8:39 AM in response to jenlars29
    Level 10 (105,680 points)
    iLife
    Sep 7, 2016 8:39 AM in response to jenlars29

    Have you tried everything described in this support document?

    If your Apple Watch won't charge or it won't turn on - Apple Support

    https://support.apple.com/en-gb/HT204640

     

    i.e. make sure you removed all remnants of the plastic wrap from both sides of the charger:

    apple-watch-cable-plastic.png

  • by jenlars29,

    jenlars29 jenlars29 Sep 7, 2016 8:40 AM in response to jenlars29
    Level 1 (4 points)
    Apple Watch
    Sep 7, 2016 8:40 AM in response to jenlars29

    capture-20160907-212433.png

  • by léonie,

    léonie léonie Sep 7, 2016 8:43 AM in response to jenlars29
    Level 10 (105,680 points)
    iLife
    Sep 7, 2016 8:43 AM in response to jenlars29

    You said you tried to restart the watch, but have you tried to force restart the watch?

     

    Hold down the side button and the Digital Crown at the same time for at least ten seconds, until the Apple logo appears.
  • by jenlars29,

    jenlars29 jenlars29 Sep 7, 2016 8:47 AM in response to léonie
    Level 1 (4 points)
    Apple Watch
    Sep 7, 2016 8:47 AM in response to léonie

    yes i tried that too and removed the plastic cover too of the charger

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Sep 7, 2016 9:01 AM in response to jenlars29
    Level 7 (30,763 points)
    Apple Watch
    Sep 7, 2016 9:01 AM in response to jenlars29

    Hi

     

    Your watch is in Power Reserve mode, either because it has a low battery and has automatically entered into Power Reserve mode or because you have enabled the mode manually.

     

    This mode only displays the time when you press the side button, in order to retain this function for as long as possible.

     

    To exit this mode, you will need to press and hold the side button.

     

    However, you may need to charge your watch first.

     

    Allow up to 2.5 hours for a full charge.

     

    More information:

    Using Power Reserve - Apple Support

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 7, 2016 9:04 AM in response to jenlars29
    Level 7 (30,763 points)
    Apple Watch
    Sep 7, 2016 9:04 AM in response to jenlars29

    When charging your watch, check that:

     

    • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).
    • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
    • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
      • Some watch docks, stands, cases or protectors might hinder this. If you are using any of these accessories, try instead charging the watch by connecting it directly to the charging cable, without using them.
    • If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
    • If you are charging your watch by plugging the cable into mains power:
      • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
      • Check that the USB Power Adapter is pushed fully into the power outlet.
      • Try using different adapters from the following:
        • The Apple USB Power Adapter that was supplied with the watch, or;
        • An Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
        • An Apple-certified (MFi) third-party 5W USB power adapter.
      • Try using a different power outlet (one that is known to be working properly).
    • If no other suitable power adapters are available, try instead charging by plugging the cable into a USB port.
      • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).

     

    After charging, if your watch has not already restarted automatically, remove it from the charger and:

     

    • Try restarting it (by pressing and holding the side button until you see the Apple logo).
    • If necessary, next try force restarting it: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.

     

    If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your product(s) checked and, if recommended by Apple, serviced (under warranty, if eligible):

     

     

    More information:

    Check your battery and charge your Apple Watch - Apple Support

    If your Apple Watch won't charge or it won't turn on - Apple Support