160chan
Level 1 (8 points)
iPad

Q: Why can't my iPad deposit checks anymore?

I have two mobile banking apps on my iPad Mini MD528LL/A - Ally and Schwab - and I used to be able to deposit checks on both of them. But since last month, they've given me error messages along the lines of "the system is temporarily unavailable" every single time. This happens after I follow all the instructions for depositing checks and hit 'submit.' I have the latest version of both apps.

 

I was able to deposit the checks on my sister's iPhone through her Schwab app, so it seems to be a problem of my iPad. I've since upgraded to the latest version (9.3.5) and still experience the same problems.

 

Does anyone else have this problem/know how to fix this? What should I do? Would the local apple store be able to help me?

 

These banks don't have local branches, so my only other alternative is to mail in the checks. Very frustrating. Thanks for your time!

iPad Mini, iOS 9.3.5

Posted on Sep 7, 2016 9:22 AM

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Q: Why can't my iPad deposit checks anymore?

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 7, 2016 9:26 AM in response to 160chan
    Level 9 (57,056 points)
    iPhone
    Sep 7, 2016 9:26 AM in response to 160chan

    Have you contacted the banks by phone to see if there is a problem on their end? While it could be your device, it could also be a problem with your device connecting with their system. That could be an issue with your iPad or their system.

     

    Standard user troubleshooting for the iPad is restart, reset, restore from backup, restore to factory; testing after each step. You can go through those, and also try deleting the app and then downloading and setting it up again.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Sep 7, 2016 9:36 AM in response to 160chan
    Level 9 (58,397 points)
    iPhone
    Sep 7, 2016 9:36 AM in response to 160chan

    In addition to Chris's excellent advice, I'd try resetting your network settings.

     

    (Advice to self: read the complete post, don't skip last sentence. )