Q: Installation Issues

Hi all,

I am having issues with installing programs on a MacBook Air (13-inch, Early 2015) with OSX Yosemite 10.10.5.Specifically,when I download a .dmg file and drag it to my applications folder,nothing happens when I try to open it from the apps folder.Only the dock moves a bit,but the program doesn't show up.

MacBook Air, OS X Yosemite (10.10.5)

Posted on Sep 7, 2016 9:07 AM

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Q: Installation Issues

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by JimmyCMPIT,

JimmyCMPIT Sep 7, 2016 9:09 AM in response to Veri94
Level 5 (6,933 points)

Mac OS X

Sep 7, 2016 9:09 AM in response to Veri94

see this article regarding Apples Gatekeeper Secuirity
OS X: About Gatekeeper - Apple Support
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by macjack,

macjack Sep 7, 2016 9:12 AM in response to Veri94
Level 9 (55,682 points)

Mac OS X

Sep 7, 2016 9:12 AM in response to Veri94

Hi Veri, you need to double-click on the .dmg to open it then launch the app inside the folder, or drag the application to your Applications folder.
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by Rysz,

Rysz Sep 7, 2016 9:12 AM in response to Veri94
Level 7 (20,202 points)

iTunes

Sep 7, 2016 9:12 AM in response to Veri94

Restart your Mac.
The .dmg file is an installer package. Double-click on it wherever it was downloaded (or is now), then follow the installation steps.

If it still doesn't work, move the .dmg file to the trash and re-download it. It might have been corrupted.
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by Veri94,

Veri94 Sep 7, 2016 9:37 AM in response to JimmyCMPIT
Level 1 (4 points)

Notebooks

Sep 7, 2016 9:37 AM in response to JimmyCMPIT

I got the Anywhere option for gatekeeper,still not working.
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by Veri94,

Veri94 Sep 7, 2016 9:38 AM in response to macjack
Level 1 (4 points)

Notebooks

Sep 7, 2016 9:38 AM in response to macjack

Hey,I know I did that,the issue is with the app file in application folder,which doesn't respond when i double-click it.
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by macjack,

macjack Sep 7, 2016 9:45 AM in response to Veri94
Level 9 (55,682 points)

Mac OS X

Sep 7, 2016 9:45 AM in response to Veri94

Have you tried getting support from the developer?
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Q: Installation Issues

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by JimmyCMPIT,

by macjack,

by Rysz,

by Veri94,

by Veri94,

by macjack,

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