bnoof1
Level 1 (4 points)
iPad

Q: iPad app store continually locking me out of my account

I am trying to update the apps on my iPad tonight. When prompted for my password, I input it and receive a dialog box saying my account has been locked and I have to reset the pwd. I reset it, and the whole problem begins again. I have gone through this four times tonight, and can't figure out how to get these apps updated. Any ideas? Ironically I am logged into this discussion board with the most recent new password I just set up that my iPad won't accept.    

iPad 2, iOS 9.3.5

Posted on Sep 6, 2016 7:42 PM

by Carolyn Samit,Apple recommended
Carolyn Samit Carolyn Samit
Level 10 (120,143 points)
Apple Watch
A:

Even though you can login here in the communities, reset your Apple iD password.

 

Help here >  If your Apple ID is locked - Apple Support

Posted on Sep 6, 2016 7:44 PM

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bnoof1

Q: iPad app store continually locking me out of my account

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  • Helpful answers

  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit Sep 6, 2016 7:44 PM in response to bnoof1
    Level 10 (120,143 points)
    Apple Watch
    Sep 6, 2016 7:44 PM in response to bnoof1

    Even though you can login here in the communities, reset your Apple iD password.

     

    Help here >  If your Apple ID is locked - Apple Support

  • by bnoof1,

    bnoof1 bnoof1 Sep 7, 2016 5:38 AM in response to Carolyn Samit
    Level 1 (4 points)
    iPad
    Sep 7, 2016 5:38 AM in response to Carolyn Samit

    You missed the whole point of the question. I have reset the password 4 times in the space of about 10 minutes and continue to receive the message that my password is incorrect and must reset it again.

  • by King_Penguin,Apple recommended

    King_Penguin King_Penguin Sep 7, 2016 6:00 AM in response to bnoof1
    Level 10 (132,655 points)
    iTunes
    Sep 7, 2016 6:00 AM in response to bnoof1

    You are following the instructions in the Learn More section on that link i.e. logging out and back into the account : What to do after you change your Apple ID email address or password - Apple Support ?

  • by bnoof1,

    bnoof1 bnoof1 Sep 7, 2016 6:25 AM in response to King_Penguin
    Level 1 (4 points)
    iPad
    Sep 7, 2016 6:25 AM in response to King_Penguin

    On "that link"? I have never seen the link you are listing here. This doesn't come up on my iPad in the dialog box. Should I have seen this somewhere when resetting my password?

     

    But HOLY CRAP. Are you saying that on 15 devices I have to do these 56 things EVERY TIME I change my password?!

     

    Work

    2 Mac Laptops (app store, Facetime, game center, iCloud, iBooks, Messages)

    1 Mac Desktop (app store, Facetime, game center, iCloud, iBooks, Messages)

    1 iPad (both iTunes and app store, Facetime, game center, iCloud, iBooks, Messages)

    1 iPhone (both iTunes and app store, Facetime, game center, Find My Phone, iCloud, iBooks, Messages)

    Apple TV (iCloud)

     

    Home

    2 iPads (both iTunes and app store, Facetime, game center, iCloud, iBooks, Messages)

    3 iPhones (both iTunes and app store, Facetime, game center, Find My Phone, iCloud, iBooks, Messages)

    2 laptops (app store, Facetime, game center, iCloud, iBooks, Messages)

    1 desktop (app store, Facetime, game center, iCloud, iBooks, Messages)

    2 Apple TV (iCloud)

  • by King_Penguin,

    King_Penguin King_Penguin Sep 7, 2016 6:36 AM in response to bnoof1
    Level 10 (132,655 points)
    iTunes
    Sep 7, 2016 6:36 AM in response to bnoof1

    The link that Carolyn Samit gave in her reply, which I assume that you didn't open and read.

     

    The link tells you what you need to do and why

  • by LACAllen,

    LACAllen LACAllen Sep 7, 2016 8:09 AM in response to bnoof1
    Level 5 (4,537 points)
    iCloud
    Sep 7, 2016 8:09 AM in response to bnoof1

    But HOLY CRAP. Are you saying that on 15 devices I have to do these 56 things EVERY TIME I change my password?!

     

    Yes. That is how passwords work.

     

    Would you really want these devices to stay logged in after you have changed the password to ensure your data and content is safe and secure?

     

    You can provide Apple with feedback here >>> http://www.apple.com/feedback/

  • by bnoof1,

    bnoof1 bnoof1 Sep 7, 2016 9:22 AM in response to LACAllen
    Level 1 (4 points)
    iPad
    Sep 7, 2016 9:22 AM in response to LACAllen

    Of course not. But I don't think I am staying logged in.

  • by LACAllen,Apple recommended

    LACAllen LACAllen Sep 7, 2016 9:29 AM in response to bnoof1
    Level 5 (4,537 points)
    iCloud
    Sep 7, 2016 9:29 AM in response to bnoof1

    Apple says they will log you out of places that are used to communicate and have sensitive information. Other places may not log you out in real time.

     

    Screen Shot 2016-09-07 at 11.22.28 AM.png