donnafr
Level 1 (4 points)
Mac OS X

Q: 10.11.6 continues to freeze on mid-'11 27" imac

I recently updated the El Capitan to 10.11.6 on my mid-'11 27"imac. The freezes continue. (By "freeze", I mean all the apps no longer respond--especially Safari. I restart and soon it happens again. Also have spinning ball a lot.) I just switched from Safari to Chrome, but have found the freezes still occurring — seemingly randomly. 

(Usually Thunderbird, Calendar, and a browser are all open at once.)

iPad, Ipad Pages

Posted on Sep 7, 2016 9:23 AM

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donnafr

Q: 10.11.6 continues to freeze on mid-'11 27" imac

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  • by Rysz,

    Rysz Rysz Sep 7, 2016 9:32 AM in response to donnafr
    Level 7 (20,202 points)
    iTunes
    Sep 7, 2016 9:32 AM in response to donnafr

    Shut down your Mac. Use the power button if you need to. Now start it with the Shift key held down. This will start it into Safe Mode, with all extensions turned off. Safe Mode is slow to start, so give it time, it's checking a bunch of tasks. If it works OK in Safe Mode, restart normally. If it works now, you're done.

     

    If the problem returns after restart, you might have an extension conflict. Turn off all extensions via System Preferences. To isolate which extension is at fault, turn on one extension at a time, restarting in between, until you find the bad one.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Sep 7, 2016 9:51 AM in response to donnafr
    Level 6 (11,819 points)
    Sep 7, 2016 9:51 AM in response to donnafr

    If starting in Safe Mode does not fix it, run Etrecheck and post its report here.

    Most such problems are the result of other software. Seeing the report will give us a clue as to what may be causing this.

  • by Eric Root,

    Eric Root Eric Root Sep 7, 2016 5:22 PM in response to donnafr
    Level 9 (69,881 points)
    iTunes
    Sep 7, 2016 5:22 PM in response to donnafr

    Etrecheck – System Information