Morat

Q: Airport Express doesn't extend WiFi range

Ok, I've posted a long time back about an older gen Airport Express not extending my wifi range when set up to extend (wirelessly) and connected to an Apple network (Airport Extreme). No solution found, so I gave up.

 

Still frustrated at the lack of a solid wifi signal at my back door/ garden (its a small house!), I purchased a new Express and again set it up to extend my current network, placed it on my back room window sill (where I get a fairly good wifi signal on my iPhone & iPad), yet about 6 foot from it, on the other side of the glass in my garden, I get a flickering 1-2 bars signal strength which will intermittently drop out.

 

I get no significant (or even vaguely reasonable) increase in wifi strength when I approach either of the Express's, but get an increase when next to the Extreme.

 

Either I'm either not setting the Express's up correctly (I'm sure I am) or I am fundamentally misunderstanding the term 'extend a wireless network'. Either that or I have purchased 2 faulty Express's 3 years apart.

 

Can anyone help?

 

Cheers.

Posted on Sep 7, 2016 10:05 AM

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Q: Airport Express doesn't extend WiFi range

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  • by Tesserax,Helpful

    Tesserax Tesserax Sep 7, 2016 10:40 PM in response to Morat
    Level 9 (53,994 points)
    Wireless
    Sep 7, 2016 10:40 PM in response to Morat

    Do you have a Mac laptop handy? If so, we can run some tests to understand the current signal quality at each location where you want to have Wi-Fi access. Hopefully, we can find out where best to place your extending Express to meet your networking goals.

  • by Morat,

    Morat Morat Sep 7, 2016 10:52 PM in response to Tesserax
    Level 1 (4 points)
    Wireless
    Sep 7, 2016 10:52 PM in response to Tesserax

    Hi Tesserax and thanks again for trying to help me out. Unfortunately no, I don't have a laptop. Just an iMac, iPad & iPhone.

    Should I expect full signal strength right next to the Express locations (regardless of throughput)? Both are placed in area's where the Extreme's wifi reach is good.

     

    Regards.

  • by Tesserax,Helpful

    Tesserax Tesserax Sep 8, 2016 9:29 AM in response to Morat
    Level 9 (53,994 points)
    Wireless
    Sep 8, 2016 9:29 AM in response to Morat

    Should I expect full signal strength right next to the Express locations (regardless of throughput)? Both are placed in area's where the Extreme's wifi reach is good.

    In theory, yes. You should expect to see strong signal strength near the base station ... and, you are correct, that it may not necessarily be directly related to the throughput available.

     

    Since you don't have a laptop handy, we may be able to use your iPad or iPhone instead. I am still researching to see if there is an app out there that can provide SNR measurements, but have not found any as of yet.

     

    One option, is to enable the Wi-Fi Scanner option in the iOS version of the AirPort Utility.

     

    To do so:

    • Tap on Settings
    • Tap on AirPort Utility
    • Enable the "Wi-Fi Scanner" option.
    • Exit Settings, and then, tap on the AirPort Utility to run it.
    • In the upper right hand corner you should now find the Wi-Fi Scan option in blue.
    • Tap on Wi-Fi Scan
    • Leave the scan duration set to: Continuous
    • Tap on Scan
    • After a few moments, any Wi-Fi network that the AirPort Utility finds will be listed.
    • You want to look at two specific items:
      • The MAC address of your base station. They are unique for each base station.
      • The RSSI value. This value represents the Wi-Fi signal strength as it is perceived by your iPad/iPhone. The less negative the number, the stronger the signal. FWIW, I was getting readings around -45 dBm near my 802.11ac AirPort Extreme.
    • Tap on Stop to discontinue the scan.

     

    Again, this is not ideal as it only shows the perceived signal strength at the wireless client (the iPad or iPhone in this case). It does not show the amount of Wi-Fi signal noise in the same area. Together these two values would give you the Signal-to-Noise Ratio (SNR). One method of determining signal quality.

     

    What I suggest, at this point, is to take these measurements as follows:

    • Temporarily power-off the Express. Leave only the Extreme running.
    • Using your iPad/iPhone, note the RSSI values at the following locations:
      • Near the Extreme.
      • Near the location of the Express.
      • Just outside where the Express is located.
      • At the location you want Wi-Fi coverage in the garden.
    • Power-up the Express.
    • Again, using your iPad/iPhone, note the RSSI values at the following locations; however, this time be sure to note the MAC address values as they will be different depending on whether your iOS device is connected to the Extreme or the Express. You want the values for the Express.
      • Near the location of the Express.
      • Just outside where the Express is located.
      • At the location you want Wi-Fi coverage in the garden.

     

    Please post back your results.

  • by Morat,

    Morat Morat Sep 8, 2016 9:26 AM in response to Tesserax
    Level 1 (4 points)
    Wireless
    Sep 8, 2016 9:26 AM in response to Tesserax

    Ok, just about to try this.

     

    I'm going to make the following assumptions to consolidate the Mac Addresses to the devices;

     

    -I'm seeing x5 scan reports on for my network; This is because have x2 devices that simultaneously broadcast on the 5GHz and 2.4GHz freq's and x1 just using 2.4GHZ. I can see Mac Addresses that are the same except for the last 2 numbers - am i correct in assuming they're both from the same device, just the different freq's?

     

    -On the scanner, the strongest signal always appear at the top of the list. Therefore the the Mac Address from that report is from the closest device.

     

    Back in a mo with my findings.

  • by Tesserax,

    Tesserax Tesserax Sep 8, 2016 10:08 AM in response to Morat
    Level 9 (53,994 points)
    Wireless
    Sep 8, 2016 10:08 AM in response to Morat

    -I'm seeing x5 scan reports on for my network; This is because have x2 devices that simultaneously broadcast on the 5GHz and 2.4GHz freq's and x1 just using 2.4GHZ. I can see Mac Addresses that are the same except for the last 2 numbers - am i correct in assuming they're both from the same device, just the different freq's?

    Each wireless radio on the simultaneous dual-band base stations will have its own MAC address. Apple calls these AirPort IDs. In addition, the built-in Ethernet switch will also have its own MAC address (Ethernet ID). So, the 5x scan reports will correctly identify each of the wireless networks that it finds.

     

    Also, you are correct in that the one-off AirPort IDs do represent the same base station. You can easily find all of these addresses using the AirPort Utility on your iOS device, as follows:

    • Tap on the AirPort Utility app.
    • Tap on a base station.
    • Tap on Hardware Info
    • The MAC addresses will be listed

    -On the scanner, the strongest signal always appear at the top of the list. Therefore the the Mac Address from that report is from the closest device.

    Yes, and no. Yes, in that the scan does place the wireless network with the strongest signal at the top of the list ... and that the list itself is being dynamically updated.

     

    The no part is that, specifically iOS devices, then to "lock on" to a wireless signal and don't always switch to the strongest or closest one. The Mac desktops/laptops don't seem to have this problem. The "workaround" is to go into an out of AirPlane Mode to "force" the iOS device to reconnect to the strongest signal.

  • by Morat,

    Morat Morat Sep 8, 2016 10:16 AM in response to Morat
    Level 1 (4 points)
    Wireless
    Sep 8, 2016 10:16 AM in response to Morat

    Here are the figures:

     

    Extreme (Express's OFF):

     

    Near: -45dBm/ -48dBm

    Mid: -66dBm/ -76dBm (between the x2 Express's, same distance from extreme)

    Far: -86dBm/ -88dBm (the 'just outside Express's' & 'ideal garden coverage' locations are pretty much the same area)

     

     

    Express (Old):

     

    Near: -43dBm

    Mid: -77dBm

    Far: -80dBm (same location as Extreme/ Far)

     

     

    Express (New):

     

    Near: -30dBm/ -40dBm

    Mid: -62dBm/ -73dBm

    Far: -70dBm/ -80dBm (same location as Extreme/ Far)

     

    Just a note that might be important, the new Express is apparently broadcasting on Ch100 for the 5GHz freq (assumed as the bigger negative dBm), where as the Extreme is set as Ch5 (2.4GHz)/ Ch40 (5GHz) and the older Express is Ch5 (2.4GHz).

  • by Morat,

    Morat Morat Sep 8, 2016 10:21 AM in response to Tesserax
    Level 1 (4 points)
    Wireless
    Sep 8, 2016 10:21 AM in response to Tesserax

    Just posted the results as you were replying: I should have figured the easy way to get the ID myself through AU, however now checking has confirmed my device ID's and readings are associated correctly.

  • by Tesserax,

    Tesserax Tesserax Sep 8, 2016 10:23 AM in response to Morat
    Level 9 (53,994 points)
    Wireless
    Sep 8, 2016 10:23 AM in response to Morat

    One bit of information and one question for you if you don't mind:

    • Information - It is important to understand how the Apple base stations work in an extended wireless network. This of this network as a wagon wheel with the base station being extended at the hub of this wheel and each extending base station are located on a separate spoke at varying distances from the hub. In this scenario, the extending base station do NOT work in a linear fashion. That is, they will not extend the hub in a "daisy-chain" method. Instead, each extending base station can only extend the one at the hub. It looks like you are trying to use the far base station to extend the mid one. Instead that far one is will try to extend your Extreme, albeit with limited success due to distance between them.
    • Question - What exact models are each of your base stations?
  • by Bob Timmons,

    Bob Timmons Bob Timmons Sep 8, 2016 10:31 AM in response to Morat
    Level 10 (104,993 points)
    Wireless
    Sep 8, 2016 10:31 AM in response to Morat

    If you open AirPort Utility and glance at the system layout display, both of the extending AirPorts must connect directly to the "main" base station.  So, the display would show the two extending AirPorts side by side with both of them connecting to the main AirPort.

     

    You do not want the display to show extenders in a vertical orientation.  That would indicate that the bottom extender is not connecting to the main base station.....which it must in order to extend the signal.

     

    Apple explains it a different way:

     

    Screen Shot 2016-09-08 at 12.30.14 PM.png

  • by Morat,

    Morat Morat Sep 8, 2016 10:34 AM in response to Tesserax
    Level 1 (4 points)
    Wireless
    Sep 8, 2016 10:34 AM in response to Tesserax

    Just some idea for you on the distances:

     

    Extreme to:

     

    Old Express: 10ft

    New Express: 11.5ft

    Ideal garden coverage location: 22ft

     

    What is killing me is that years ago I had an old Netgear 834g which, in the same location as my Extreme, would reach  easily to the end of my garden (45ft away), of a fraction of the cost:/

  • by Morat,

    Morat Morat Sep 8, 2016 10:53 AM in response to Tesserax
    Level 1 (4 points)
    Wireless
    Sep 8, 2016 10:53 AM in response to Tesserax

    The old Express (1st Gen N) was primarily bought for Airplay (for which it has performed well), with the added bonus (I thought) that I could extend the wifi solidly to my back door and a little beyond to the garden. Although its position isn't ideal (behind a dishwasher), I believed at the time I hadn't set it up correctly, or it was faulty as there was no apparent signal difference whether it was on or off. Since you answered my initial posts about this, I hadn't managed to resolve the issue and just assumed the problem was due to its location.

    I have since bought the new 2nd Gen N Express with the hope that because I could locate it differently due to its different form (not a plug) it would indeed extend the wifi range, but again it hasn't performed even remotely as expected.

    So, I just located the new device as close to the garden as possible (unobstructed, on the rear window-sill), but within reach of the Extreme to see if I could get the not unreasonable coverage I want/ need; I did this knowing it wasn't daisy-chaining, but extending the hub as you describe.

  • by Morat,

    Morat Morat Sep 8, 2016 10:55 AM in response to Bob Timmons
    Level 1 (4 points)
    Wireless
    Sep 8, 2016 10:55 AM in response to Bob Timmons

    Yes, exactly as I have it: Screen Shot 2016-09-08 at 18.54.40.png

  • by Bob Timmons,

    Bob Timmons Bob Timmons Sep 8, 2016 11:08 AM in response to Morat
    Level 10 (104,993 points)
    Wireless
    Sep 8, 2016 11:08 AM in response to Morat

    Good news.

  • by Morat,

    Morat Morat Sep 8, 2016 11:13 AM in response to Bob Timmons
    Level 1 (4 points)
    Wireless
    Sep 8, 2016 11:13 AM in response to Bob Timmons

    Sort of:)

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