carolejane
Level 1 (8 points)
iPad

Q: ipad question

My Apple ID and password work on the computer but not on the IPad.  What do I do?

iPad 2, iOS 9.3.5

Posted on Sep 7, 2016 4:31 PM

by Carolyn Samit,Solvedanswer
Carolyn Samit Carolyn Samit
Level 10 (120,969 points)
Apple Music
A:

Restart your iPad then tap Settings > iTunes & App Store > Apple ID > View Apple ID.

 

  1. Press and hold the Sleep/Wake button until the red slider appears.
  2. Drag the slider to turn your device completely off.
  3. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

Posted on Sep 7, 2016 5:04 PM

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carolejane

Q: ipad question

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  • Helpful answers

  • by Carolyn Samit,Solvedanswer

    Carolyn Samit Carolyn Samit Sep 7, 2016 5:04 PM in response to carolejane
    Level 10 (120,969 points)
    Apple Music
    Sep 7, 2016 5:04 PM in response to carolejane

    Restart your iPad then tap Settings > iTunes & App Store > Apple ID > View Apple ID.

     

    1. Press and hold the Sleep/Wake button until the red slider appears.
    2. Drag the slider to turn your device completely off.
    3. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

  • by carolejane,

    carolejane carolejane Sep 7, 2016 5:06 PM in response to Carolyn Samit
    Level 1 (8 points)
    iPad
    Sep 7, 2016 5:06 PM in response to Carolyn Samit

    Having tried  another solution which told me to sign out of apple ID my screen now shows Sign In.  Still can't sign in.  Tried to Shut down and restart but no luck.  Thanks anyway.