GH Lau
Level 1 (4 points)
Desktops

Q: Mail Apps auto closure

Hi,

I am facing some challenges the past 2 days that my apple mail applications closed automatically and display error message. I have to restart the applications and twice, I have to restart the machine.

 

Can someone advise me on what happen and how to fix it?

 

Note:     I can't open a contract document from the email I received, or save it into my Laptop.

 

 

Thanks.

Lau Guan Huat

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Sep 7, 2016 11:28 PM

by tygb ,Apple recommended
tygb tygb
Level 2 (197 points)
Mac OS X
A:

Hello !

           As you are facing an issue that mail app is quitting automatically and you can't open a document when mail is received .

Please follow the article : OS X Yosemite: If an app freezes or quits unexpectedly

 

I will try to answer the second part of your question why documents are not saved when you receive mail , in your post .

 

Thanks !

Posted on Sep 8, 2016 12:10 AM

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GH Lau

Q: Mail Apps auto closure

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  • Helpful answers

  • by tygb ,Apple recommended

    tygb tygb Sep 8, 2016 12:10 AM in response to GH Lau
    Level 2 (197 points)
    Mac OS X
    Sep 8, 2016 12:10 AM in response to GH Lau

    Hello !

               As you are facing an issue that mail app is quitting automatically and you can't open a document when mail is received .

    Please follow the article : OS X Yosemite: If an app freezes or quits unexpectedly

     

    I will try to answer the second part of your question why documents are not saved when you receive mail , in your post .

     

    Thanks !

  • by tygb ,Apple recommended

    tygb tygb Sep 8, 2016 12:34 AM in response to GH Lau
    Level 2 (197 points)
    Mac OS X
    Sep 8, 2016 12:34 AM in response to GH Lau

    Second part answer for your question :

    Move the pointer over the message header  click the Attachment button , choose Save All or click the name of an attachment, then select where to save the files. Or choose File > Save Attachments.

    Drag an attachment to the desktop to save it there.

    By default, attachments are saved in the Downloads folder, available in the Dock. You can specify a different default folder if you want: choose Mail > Preferences, click General, then select a folder.