Q: iTunes crashing after upgrading to version 12.4.3
Hello,
every time I start itunes after upgrading to version 12.4.3 the following happens:
The app starts, it checks the itunes mediathek, the iTunes window opens for 1 or 2 seconds, and then the app crashes.
What can I do?
Mac Pro, OS X El Capitan (10.11.6)
Posted on Sep 7, 2016 7:31 AM
Hold down the option/alt key and create a new, test library. If iTunes starts your old library file is corrupt and will need to be replaced from a backup or rebuilt from scratch.
ASC user turingtest2 help document: Empty/corrupt iTunes library after upgrade/crash - https://discussions.apple.com/docs/DOC-6561
If you don't see your content after updating iTunes - https://support.apple.com/kb/HT203225
If it does not start you will have to investigate along those lines:
First, try restarting your computer.
How to test an issue in another user account on your Mac - https://support.apple.com/en-us/HT204443 - "You can log in as another user to figure out if unexpected behavior is related to a specific user's settings or files."
iTunes: Troubleshooting issues with third-party iTunes plug-ins - https://support.apple.com/HT203395 - hold down the Option and Command keys (on Mac OS X)
How to test an issue in another user account on your Mac - https://support.apple.com/en-us/HT204443 - "You can log in as another user to figure out if unexpected behavior is related to a specific user's settings or files."
Linc Davis Feb. 2016 - https://discussions.apple.com/message/29767369#29767369 - remove corrupt preferences files
Reinstall iTunes:
- Apr. 2015 Niel post: Re-install iTunes application - https://discussions.apple.com/message/28055467#28055467 - delete the old application first, with instructions on how to do that.
- April 2015 LincDavis post with a bit more detail on the method Niel outlines - https://discussions.apple.com/message/28101611#28101611
If iTunes does not start
Posted on Sep 7, 2016 7:43 AM