Q: Apple Asked For My Passwords

Like many, the anti-reflective coating on the screen of my Mid2014 MBPr 13" has started to peel. So, I've called Apple Support and they've redirected me to one of their Authorised Service Points in my region. My warranty is still valid so I was pretty relaxed while going there as I was sure that they would replace it without hassle.

When I've brought it to the personnel at the service point, they've told me that they will be able to replace it but in order to make some "tests", they need my user password. They've also told me that if I have the FileVault On, I either have to provide them my icloud password or turn off the FileVault so they can "test" the new screen.

Well....What the heck Apple?

So basically I have to give up all of my website passwords, my credit card numbers, my documents, my personal files and photos just so that they can do a series of "tests" for the new screen.

Of course, I told them that they can't have it. As a result, they've told me that they can't replace it and I should either "reset" my entire device (which is what I'm going to do) or give up the passwords.

I thought that Apple had shown a lot of sensitivity towards data protection and privacy. This is really unacceptable. When I asked them if people actually give up their passwords for this, they've told me that many do not even question the process and give them up easily.

Honestly, I trust Apple. But I trust the company, not the people that work for it.

Apple must rethink its service care procedures and show some more respect to its customers.