NexeMan
Level 1
(12 points)
Q: Screen freezes, then jumps and unfreezes
Using OS X El Capitan, 10.11.6, but this has been with me since Mountain Lion days
Frequently, my working screen can go "dead". No mouse response, no ability to drag the pane about. It usually jumps sideways or vertically a few mm when this happens. Just as suddenly, after several seconds or half a minute, it can come alive again and I can continue working. There are no visual anomalies when this happens. Here's my hardware overview.
I'm using the magic mouse, but the same happens when I try my old USB Dell mouse, so the mouse doesn't appear to be the problem.
This is really bugging me, I would be so pleased to find a solution!
iMac, iOS 9.3.5
John Galt
Level 8
(48,715 points)
It is not reasonable to expect normal operation from a Mac affected by "CleanMyMac". For recovery instructions read below.
One or more of following may be helpful for eradicating "Kaspersky":
http://support.kaspersky.com/7264
http://support.kaspersky.com/9941
http://support.kaspersky.com/8366
I recommend that you do not "google" anything. Google's search results will be ranked by the presence of advertisements for similarly ill-conceived junk that should never be installed on any Mac.
To remove CleanMyMac 3 itself, use its Uninstaller module, followed by these additional steps:
Remove the file ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist
- To navigate to that file, copy and paste the following line into the Finder's Go menu > Go To Folder...
~/Library/LaunchAgents/
- Locate the following file and drag it to the Trash:
com.macpaw.CleanMyMac3.Scheduler.plist
- Then, open (Apple menu) > System Preferences > Users & Groups > Login Items.
- Select the item CleanMyMac3 Menu
- Click the [—] (minus) button.
- Restart your Mac.
Beware that reinstalling OS X alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system. To recover from the effects of having used it to modify OS X, the additional software you require and the essential files you need, follow the applicable recovery procedure below:
- If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot OS X Recovery, and at the Mac OS X Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
- If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Use Time Machine to back up or restore your Mac.
- The recovery procedure will require that you erase the Mac using OS X Recovery, and then create a new User Account whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
- To erase and install OS X read How to reinstall OS X on your Mac.
- Follow the instructions in that document under Erase your drive and install OS X.
- Then, follow the procedure in Move your content to a new Mac.
- When asked how you want to transfer your information, select Transfer from a Mac, Time Machine backup, or startup disk.
- Under Select the Information to Transfer, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
- Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
- "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.
