osc642
Level 1 (4 points)
iPod

Q: iPod Nano will not sync nor send workouts to the Nike  portal

I have an iPod Nano, and up to a week or two ago when Nike changed their entire portal (which I'm already livid about because "if it ain't broke, don't fix it") my iPod Nano's workout no longer sync nor send to the Nike+ portal at all.

 

I've received continuous error messages and they've yet to fix it.  However, they haven't run short of releasing new products even though the existing ones are glitching out.

 

Any/all help would be appreciated, thank you.

Posted on Sep 7, 2016 10:42 PM

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osc642

Q: iPod Nano will not sync nor send workouts to the Nike  portal

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  • Helpful answers

  • by Kenichi Watanabe,Helpful

    Kenichi Watanabe Kenichi Watanabe Sep 8, 2016 7:58 AM in response to osc642
    Level 8 (38,416 points)
    Mac OS X
    Sep 8, 2016 7:58 AM in response to osc642

    The Nike+ web site was overhauled a few months ago.  I like the old version better also...

     

    Since the overhaul, when I sync my iPod nano and it has new workout data, I get an error message.  I my case, clicking OK button on error message allows the sync to continue, and iTunes does send my new workout data to Nike+ (despite what the error message says about not being able to connect to Nike+).  I get the usual confirmation message.

     

    In your case, does Nike+ receive your new workout data?

  • by osc642,

    osc642 osc642 Sep 8, 2016 8:00 AM in response to Kenichi Watanabe
    Level 1 (4 points)
    iPod
    Sep 8, 2016 8:00 AM in response to Kenichi Watanabe

    You're right in that it was sending the runs to Nike despite the error messages, and that was true about two weeks ago, but that's no longer the case unfortunately.  I have two recent runs that will not send to the Nike+ portal, which in my worst case, I can input manually.  However, I don't want to think that my Nano is obsolete because running was my main motivation for buying it.

     

    thanks for your feedback Kenichi, I appreciate it!

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Sep 8, 2016 8:09 AM in response to osc642
    Level 8 (38,416 points)
    Mac OS X
    Sep 8, 2016 8:09 AM in response to osc642

    Nike+ has my workout data from as recently as two days ago.  I'll have a run to sync later today.

     

    So, you get the error message, and click OK.  What happens next?

     

    If you have not, try quitting iTunes, re-launching, and connecting your iPod.  If your computer has been running for a while without a full restart, try doing that too.

  • by Kenichi Watanabe,Helpful

    Kenichi Watanabe Kenichi Watanabe Sep 12, 2016 12:08 PM in response to osc642
    Level 8 (38,416 points)
    Mac OS X
    Sep 12, 2016 12:08 PM in response to osc642

    FYI - I was able to send new workout data to Nike+ after my run yesterday.  I still get the same error message, but after clicking OK to it, iTunes continues to sync iPod and new workout data is sent to Nike+.  One additional difference with overhauled Nike+ web site is that new workout data does not appear immediately, if I Visit right after syncing.  It seems to take a few minutes for new data to process and become visible on web site.

  • by osc642,

    osc642 osc642 Sep 12, 2016 12:11 PM in response to Kenichi Watanabe
    Level 1 (4 points)
    iPod
    Sep 12, 2016 12:11 PM in response to Kenichi Watanabe

    I've restarted everything: iTunes, my Mac, the iPod and still no avail.  It's a bit frustrating because it's discouraging me to not use my iPod Nano anymore and to run with my iPhone.  I don't enjoy running with my iPhone which is why I bought the Nano in the first place.

     

    At first, I noticed the delay you mentioned, but now I don't get anything.  Just that error message :-/

     

    Thanks for you input so far Kenichi!Screen Shot 2016-09-12 at 12.10.41 PM.png

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Sep 12, 2016 12:28 PM in response to osc642
    Level 8 (38,416 points)
    Mac OS X
    Sep 12, 2016 12:28 PM in response to osc642

    That looks like what happens (based on what I see behind your error message screenshot) when you click Visit nikeplus.com button on iPod's Nike + iPod screen in iTunes.  I get that too, and in that case clicking OK does not take me to Nike+ website.  Currently, when I want to visit Nike+ web site without sending new workout data, I use a web browser window to go there "manually."

     

    What I described previously is what happens when I sync my iPod nano with iTunes when it has new workout data to send.  That's when I get that same error message, but after clicking OK, iTunes ends up sending new working data to Nike+ anyways, despite saying "could not connect."  And I get confirmation message with Visit (Nike+) button.