KAWALIN

Q: Charging is not supported with this accessory

Hello everyone

 

I got my watch on the launch date in China, so I've been using it for about 10 days now.

 

My watch is a 38mm stainless steel with sport band.

 

Everything was great until last night, when I attached my watch to the charging magnet as usual before i went to bed.

 

1 minute later,i heard a sound from that watch, i thought it was a message. But when i looked at it, it says this

IMG_7090.PNG

it's in chinese but basically it's the typical "charging is not supported with this accessory" error message that you might have seen on the iPhone or iPad, when you used non-apple charging cables.

 

I was surprised, since obviously i was using the ONLY charging cable for apple watch. I don't think you can get any 3rd party ones right now, and i was using the original power adapter from the box too.

 

But whatever i did , this error message kept coming and the watch is not charging at all.

 

I took it to my local Apple Retail Store in shenzhen, unfortunately the staff told me they don't have anything in the store that could test it or repair it. They suggested me go and try another charging cable(which they don't have in the store, i have to go and borrow it from another friend), to test it if it's the battery's fault or the cable's. Then i have to book another genius bar appointment to send the faulty part back to the factory for replacement or repair.

 

I love the apple watch, it's been a very fun and fresh addition to my life. I just hope this problem will get fixed soon.

Posted on May 6, 2015 6:37 AM

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Q: Charging is not supported with this accessory

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  • by nsysfmac,

    nsysfmac nsysfmac Sep 8, 2016 2:59 PM in response to KAWALIN
    Level 1 (4 points)
    Apple Watch
    Sep 8, 2016 2:59 PM in response to KAWALIN

    I have the same issue at last week. The charge wire just working for 14 month, and I have to bought a new one for 238RMB in my local Apple Store, because my warranty outdate. It's really *****. I just put it on my beside table, only for charging. That quality of charge wire is really bad.  And my new charge wire warranty is 12 month. I feel sorry for that 14 month quality and 12 month apple warranty.

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